Discover the top AI trends in ecommerce for 2025 and learn how to use them to improve customer experience, drive sales, and stay competitive.

Learn to build custom CX report dashboards in Gorgias with 7 setup ideas to improve CSAT, reduce backlogs, track revenue impact, and more.

Explore the risks, benefits, and best practices for AI transparency in customer support. Plus, a framework to help you decide whether or not to disclose AI.

How Gorgias’s conversational AI helped Glamnetic and Audien Hearing handle 15,000+ tickets, scale operations, and bring in more revenue.

Auto QA scores 100% of support conversations, helping teams improve accuracy, efficiency, and customer satisfaction with automated quality checks.

According to recent data, these are the top five CX metrics managers should prioritize and improve on in 2025.

AI Agent on Chat automates live chat support, helping ecommerce brands provide instant answers, boost conversions, and save time.

See how Gorgias’s Shopify integration makes customer support easier—fewer tabs, faster replies, happier customers, and more revenue.

Gorgias Convert is a smarter alternative to increase sales without increasing bounce rates.

Gorgias is entering a new era of conversational AI. Watch out for these new and exciting features in 2025.

Make data collection a routine part of CX with Ticket Fields. Improve your reporting, data analysis, and understand your customers better.

Our comprehensive guide will help you find the best Gorgias plan. Learn about ticket-based pricing, key features, and how to save with yearly plans.

Here are seven ways to leverage AI and automation to increase agent productivity, meet customer expectations, and decrease burnout on CX teams.

Learn how to refresh your help center for 2025 with four actionable steps. Improve customer satisfaction, streamline support, and empower self-service.

Help your CX team deliver better service with AI quality assurance for fair feedback and consistent customer support.

Wondering how to turn your BFCM data into actionable improvements? Here’s what you need to do for your future Black Fridays.

Learn how Gorgias builds high talent density through hiring, nurturing, addressing underperformance, and tracking key team metrics.

Maximize your year-end sales with these 5 Convert holiday campaigns.

Discover how ten brands transformed customer support with Gorgias. Learn how they boosted growth, automated tasks, and delivered standout experiences.

Learn why tone of voice matters in customer service and how to train AI to replicate your brand’s unique voice for personalized customer experiences.

Learn the importance of QA in CX, best practices, tools, and tips to implement QA effectively.

Handle high-volume TikTok Shop sales easily with AfterShip Feed and Gorgias to streamline inventory, customer support, and order management.

See how AI Agent matches your brand identity with seven brand voice examples.

The process we recommend for pitching Gorgias’s AI Agent to your boss, complete with an FAQ section for quick answers.

What can you use AI Agent for? Find out the top 10 AI Agent use cases, complete with templates and real examples.

Learn how to build an AI-driven support strategy with tips from Jordan Brown on easing concerns and measuring AI success.

The specifics of how AI Agent actually collects and uses data.

Low-effort experiences are better than surprising and delighting customers. Learn how to achieve them with AI.

Learn how TUSHY uses strategic timing in onsite campaigns to improve engagement, address customer concerns, and drive conversions.

AI-powered automation reduces costs and improves customer satisfaction. Learn actionable tips from Gorgias’s latest webinar with Shinesty.

Turn browsers into buyers with these six strategies for creating engaging onsite campaigns that drive conversions.

Here’s how four ecommerce leaders deal with difficult customers without sacrificing customer experience quality.

The tips you need to set up a great knowledge base in order to use AI most effectively.

Is CX automation worth it? Absolutely. Gorgias Automate handles 30% of tickets, cuts response times by 69%, and boosts sales by 46%.

Learn how AI Agent embodies Gorgias’s four-pillar philosophy: Onboard, Automate, Observe, and Coach.

Discover how AI and automation elevate your CX team by handling repetitive tasks, allowing agents to focus on strategic, high-value work and drive revenue.

Explore the top 6 ecommerce trends for 2024, from rising sales to SEO essentials and the power of AI and returns for growth.

Automation is a surefire way to help your team succeed. Read why the future of CX is driven by AI and automation.

See how 10 ecommerce brands are using Gorgias Flows to engage customers and learn how to recreate them yourself.

Explore how brands debunk chat myths and reap benefits with Gorgias Automate's automated live chat.

The dos and don’ts of making your website user-friendly so you can offer automated support as soon as possible.

Today, we’re sharing that we raised $29 million in Series C-2 funding from our existing investors, including Shopify. Here's what that means for our customers.

See how a well-designed customer service team can help you reach business goals and improve customer satisfaction.

Find out how successful brands are using Gorgias Convert to create onsite campaigns that boost conversions by 6%+.

Founder and CEO Nick O'Brien proves it's possible to overcome startup challenges when you're eager to acquire new skills.

Unlock 30 live chat templates for any customer service scenario and boost efficiency and customer satisfaction.

AI Agent is coming this July. Learn how to resolve 30%+ of customer support tickets by updating your Help Center.

Explore how TJ Balo finds joy in leading and teaching at Andrea Iyamah, promoting continuous learning in global customer relations.

Data from 14,000 brands shows CX automation increased repeat purchases and CSAT scores and lowered response times and ticket-to-order ratios.

Debunk automation myths and learn how to implement personalized automation in five ways.

Learn how to get more views on your ecommerce Help Center using Gorgias Helpdesk and Statistics.

Find out how thousands of ecommerce brands delivered customer experience in 2023, then explore the CX trends of 2024.

Discover nine customer service techniques to improve satisfaction and learn how to use them to create better experiences.

Discover the 6 types of conversational customer service channels and learn how to implement them. Enhance customer satisfaction and build long-term relationships.

Explore the simplicity of Customer Experience Automation (CXA) and elevate conversions, revenue, and satisfaction in four easy steps.

The complete guide to customer service management for managers. Ensure customer satisfaction, improve team performance, and measure success.

Explore actionable tips to make email your stepping stone to faster customer support.

Learn how to build an effective omnichannel communication strategy and discover its benefits for your business.

Learn how customer service strategies can transform your brand and drive customer loyalty.

Zendesk is a powerful helpdesk tool — but does it have the features your company needs? Find out here with our breakdown of features, pricing, and more.

Zendesk pricing may be a bit complicated with multiple plans, modules, agent seats & ticket volumes. Let's clarify this so you can decide if it's worth it.

With Gorgias and Yotpo, you can now quickly customize customer conversations based on their previous product reviews, making it easy to reward super fans or win back customers after a negative review.

You’ve read the guides, you’ve updated your website and you’ve made yourself available to your customers 24/7. So why haven’t you made your first sale yet? Here’s what you might be doing wrong (and how you can make it right).

The Covid-19 pandemic has dramatically accelerated the move from offline to online in retail. This got us busier than ever supporting our merchants, new and old, to ensure we help them work towards providing exceptional customer service.

Discover why customer service is crucial for brand success and how a VP of CX is determined to change the perception and elevate support's value.

WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.

Gross Merchandise Value (GMV) is a useful metric to monitor when running an ecommerce site. Traditionally, it’s one of the first numbers online merchants try to improve sales. It sounds simple enough: If you increase GMV, you’ll make more money, right? Not so fast.

A helpdesk is a customer service platform that helps teams efficiently and collaboratively answer customer support requests.

Considering using Kustomer for your Shopify store? Read this review of Kustomer features and find out if it best suits your needs.

Reamaze offers some nice features for ecommerce businesses. But some advanced functionalities are missing. Read this post to learn more about Reamaze features.

Read this detailed review of Freshdesk features and find out if it’s the right choice for your ecommerce business.

Today, we’re thrilled to announce that we’ve raised a $1.5 million Seed round led by Charles River Ventures and Amplify Partners.

Today, we’re thrilled to announce we’re joining the Shopify Plus Technology partner program.

Great news! Today, we're announcing a new integration with LoyaltyLion. LoyaltyLion is a digital loyalty app.

In a recent webinar, Caela Castillo, Director of CX at Jaxxon, shared Jaxxon’s strategies for optimizing customer experience to maximize revenue during peak season.

Copy and customize these customer support email templates for your own CS team to answer and resolve customer issues faster.

Ultra-fast fulfillment is an eCommerce delivery standard that beats standard fulfillment speeds by delivering orders in 3, 2, and even next day. This blog will go over ultra-fast deliveries and how to get them for your eCommerce store.

The different types of customer service, support channels, strategies, and philosophies you can offer based on what your company requires.

A list backed by our customer data of the most common integrations to provide exceptional support, along with use cases.

Transactional email have 3-4 times higher open rates than regular emails. In this post we share three ways to use them to drive additional revenue.

Reduce tickets and build loyalty by offering a tracking system for your ecommerce customers — and learn how Shopify, BigCommerce, and Magento 2 make it easy to get started.

SMS is one of the fastest-growing support channels for ecommerce brands, and now it’s free with every Gorgias plan. Learn how to get started.

Not sure how to create a roadmap that will make your ecommerce store profitable in 2021? Share ours with your team—it’s simple and effective.

At Gorgias we've been very fortunate to work with some amazing people who did their internship with us: Thank you all for your work!

Our People Ops team shares why talent sourcing is a key part of Gorgias’s hiring strategy (and how we source qualified talent through outreach).

Learn how TalentPop streamlines the Gorgias helpdesk for top ecommerce brands to improve efficiency, resolution times, and customer satisfaction.

Learn useful tips to track and manage social mentions effectively so you can manage your brand reputation and improve customer service.

Using social media as a support channel can be unwieldy. Here’s how to use social media for customer service, including handy tools and examples.