Black Friday is a hectic time for support teams. Follow these 5 steps to prepare your BFCM customer service and boost efficiency during the holidays.

Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.

To become a customer service professional or train your support team, you may want to look into these customer service certifications.

Discover the benefits and challenges of customer service outsourcing. Learn when and how to outsource effectively.

A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.

Scaling your customer service team? Here are key questions to ask when hiring new agents.

Discover common customer service roles and responsibilities to help you find your next job or hire your next support employee.

Learn how to create a customer service policy that will help your team delight customers, boost loyalty, and generate revenue.

Preparing for black friday or peak season? You might be willing to boost your customer service team motivation and confidence with these special quotes.

Here’s a list of what to include in a robust customer service training program, plus 15 training activities to try.

Review our most recommended customer support metrics to track your support team's progress and improve processes.

Get a 3-step framework to forecast your customer support volume from Jon Tucker, CEO at HelpFlow.com.

Learn how to hire a customer service team that drives revenue for your brand with this 6-step framework from Jon Tucker, CEO at HelpFlow.com.

For Ecommerce COOs, Heads of Ecommerce, and Customer Service Managers looking to understand their support cost per ticket, order, and revenue.

Learn different tips on how to improve your customer service, which is one of the most important ways to improve overall customer satisfaction.

Prioritizing customer service requests is a key part of optimizing the customer service process. Learn strategies for how to do it.

Positive scripting is an effective method for customer service communication if used correctly. Get the essential best practices here.

Learn how Amanda Kwasniewicz, VP of CX at Love Wellness, gets the entire company to answer tickets in Gorgias, learn about CX, and become a more cross-functional organization.

A deep dive into how Chomps uses Gorgias to analyze tickets and find ways to improve its products and customer experience (CX).

75% of eCommerce stores are concerned about the rising customer service needs during the holidays. We talk about how to handle it in this post.

Learn how TalentPop streamlines the Gorgias helpdesk for top ecommerce brands to improve efficiency, resolution times, and customer satisfaction.

A helpdesk is a customer service platform that helps teams efficiently and collaboratively answer customer support requests.

Discover how AI and automation elevate your CX team by handling repetitive tasks, allowing agents to focus on strategic, high-value work and drive revenue.

Help your CX team deliver better service with AI quality assurance for fair feedback and consistent customer support.

Want to improve the level of service in your ecommerce business? Learn the key metrics and ways to run a customer service evaluation in this guide.

See how a well-designed customer service team can help you reach business goals and improve customer satisfaction.