Ecommerce Customer Support

Table of contents

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Want to provide Best-in-class CX to your Shoppers?

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Guide To Creating and Managing A Customer Knowledge Base

A customer knowledge base impacts your bottom line. Learn tips and see real examples to level up yours.
19 min read . By Tina Donati
By Tina Donati

12 Customer Service Challenges Harming Your Team and Revenue (+ How To Solve Them)

Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.
18 min read . By Zoe Kahn
By Zoe Kahn

A Behind-the-Scenes Look at Customer Service Operations

Discover how a customer service support ops team can help you deliver better and faster support.
9 min read . By Bri Christiano
By Bri Christiano

16 Essential Customer Service Skills to Manage Any Situation

Learn the hard and soft skills customer service professionals need to be successful: active listening, technical knowledge, and positive language.
22 min read . By Deja Jefferson
By Deja Jefferson

85+ Helpful Customer Service Statistics for 2023

Explore our list of 85+ customer service statistics to make data-driven decisions and better understand the state of customer support.
15 min read . By Jordan Miller
By Jordan Miller

Customer Service Glossary: Main Terms and Definitions To Know

18 min read . By Christelle Agustin
By Christelle Agustin

How TUSHY Approaches Customer Service vs. Customer Experience

Unlock the magic of unforgettable customer experiences with TUSHY's Director of Experience and discover how exceptional customer service transforms ecommerce relationships.
11 min read . By Ren Fuller-Wasserman
By Ren Fuller-Wasserman

Ecommerce Customer Service is Changing – Here’s How to Stay Ahead

Sticking to the script is no longer the answer when it comes to delivering great ecommerce customer service.
12 min read . By Eli Weiss
By Eli Weiss

15 Best Practices for Ecommerce Customer Service

With expert insights from Gorgias’s Director of Customer Support, you can elevate your ecommerce customer service using these 15 best practices.
11 min read . By Bri Christiano
By Bri Christiano

Repeat Customer Rate: Your Guide to Track & Improve the Metric

Repeat customers are a revenue-boosting engine. Learn how to track repeat customer rate to boost revenue and increase loyalty with your brand.
8 min read . By Megan Wenzl
By Megan Wenzl

A Guide to All the Different Types of Customer Service Companies Need to Know

The different types of customer service, support channels, strategies, and philosophies you can offer based on what your company requires.
10 min read . By Colin Waters
By Colin Waters

Why Customer Service Is Important (According To A VP of CX)

Discover why customer service is crucial for brand success and how a VP of CX is determined to change the perception and elevate support's value.
15 min read . By Amanda Kwasniewicz
By Amanda Kwasniewicz

Customer Service Strategies to Help Your Business Succeed

Learn how customer service strategies can transform your brand and drive customer loyalty.
15 min read . By Fadeke Adegbuyi
By Fadeke Adegbuyi

Knowing What You Don’t Know with Nick O’Brien

Founder and CEO Nick O'Brien proves it's possible to overcome startup challenges when you're eager to acquire new skills.
5 min read . By Christelle Agustin
By Christelle Agustin

How to Prime Your Website to Automate CX

The dos and don’ts of making your website user-friendly so you can offer automated support as soon as possible.
10 min read . By Christelle Agustin
By Christelle Agustin

Why Automation is the Future of CX

Automation is a surefire way to help your team succeed. Read why the future of CX is driven by AI and automation.
6 min read . By Halee Sommer
By Halee Sommer

How to Pitch AI Agent to Your Boss

The process we recommend for pitching Gorgias’s AI Agent to your boss, complete with an FAQ section for quick answers.
7 min read . By Alexa Hertel
By Alexa Hertel

How to Customize AI Agent with 7 Brand Voice Examples

See how AI Agent matches your brand identity with seven brand voice examples.
min read . By Christelle Agustin
By Christelle Agustin

Guide To Creating and Managing A Customer Knowledge Base

A customer knowledge base impacts your bottom line. Learn tips and see real examples to level up yours.
19 min read . By Tina Donati
By Tina Donati

12 Customer Service Challenges Harming Your Team and Revenue (+ How To Solve Them)

Customer service challenges are far deeper than agents who aren’t empathizing enough. Find out how to improve customer service to boost your bottom line.
18 min read . By Zoe Kahn
By Zoe Kahn

A Behind-the-Scenes Look at Customer Service Operations

Discover how a customer service support ops team can help you deliver better and faster support.
9 min read . By Bri Christiano
By Bri Christiano

FAQ

Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks

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