Gorgias vs.

Kustomer

Gorgias is built for ecommerce. Kustomer isn't.

Unlike Kustomer, Gorgias’s AI and automation integrate with Shopify, allowing ecommerce brands to decrease resolution times and create more efficiency for their agents — need we say more?
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4.6 G2 Rating
4.3 Shopify App Store Rating
4.1 Trust Pilot Rating
Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Kustomer

More interested in the nitty gritty? Jump to our in-depth feature comparison here.
Shopify
AI
Integrations
Enterprise
Customer Support
Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning.

‍

Gorgias empowers ecommerce agents with a deep Shopify integration for workflows, macros, and custom sidebar views, while Kustomer’s limited integration risks inefficiency and data loss.

AI

Gorgias creates a more user-friendly experience for customers

Gorgias's AI Agent easily connects to all your brand knowledge and tools to instantly answer FAQs and make updates (like canceling orders or changing shipping addresses) — no complex code or logic required.

‍

Kustomer's AI is much less impactful. You can't offer Actions or a workable Shopify integration to pull customer data or push order updates to resolve the issue fully.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Connect all your ecommerce apps to sync data, build efficient workflows, and personalize responses directly in Gorgias.

‍

Unlike Gorgias, Kustomer does not integrate with Smile.io, Attentive, LateShipment.com, Okendo, Omnisend, Narvar, ReturnLogic, Reviews.io, SMSBump, Postscript, ShipBob, or Skio without API configuration.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Customer Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI designed around day-to-day tasks for ecommerce support teams, tons of resources and templates, and a helpful support team available 24/7.

‍

Gorgias starts at $10/month for 3 agents, while Kustomer charges per user and resolution — $39/user for AI access, plus $0.75-0.45 per conversation.

Shopify
Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning.

‍

Gorgias empowers ecommerce agents with a deep Shopify integration for workflows, macros, and custom sidebar views, while Kustomer’s limited integration risks inefficiency and data loss.

cta image 1
AI
Gorgias creates a more user-friendly experience for customers

Gorgias's AI Agent easily connects to all your brand knowledge and tools to instantly answer FAQs and make updates (like canceling orders or changing shipping addresses) — no complex code or logic required.

‍

Kustomer's AI is much less impactful. You can't offer Actions or a workable Shopify integration to pull customer data or push order updates to resolve the issue fully.

cta image 1
Integrations
Connect your ecommerce tech stack

Gorgias is a one-tab tool. Connect all your ecommerce apps to sync data, build efficient workflows, and personalize responses directly in Gorgias.

‍

Unlike Gorgias, Kustomer does not integrate with Smile.io, Attentive, LateShipment.com, Okendo, Omnisend, Narvar, ReturnLogic, Reviews.io, SMSBump, Postscript, ShipBob, or Skio without API configuration.

cta image 1
Enterprise
Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

cta image 1
Customer Support
Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI designed around day-to-day tasks for ecommerce support teams, tons of resources and templates, and a helpful support team available 24/7.

‍

Gorgias starts at $10/month for 3 agents, while Kustomer charges per user and resolution — $39/user for AI access, plus $0.75-0.45 per conversation.

cta image 1
See how Gorgias provides brands with the support they need to serve their customers.

Gorgias outperforms Kustomer
across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Kustomer
G2 Rating
0/5
Shopify Rating
0/5
Trustpilot Score
0/5
G2 Ease of Setup
0/10
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
0/5
0/5
0/10
0/5
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
Shopify Rating
G2 Score
G2 Ease of Setup
Trustpilot Score
0/5
0/5
0/10
0/5
Ready to get started?
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Hear directly from brands why they chose Gorgias

Read case study↗
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study↗
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI Agent.”
Tosha Moyer
,
Senior CX Manager
at
Psycho Bunny
Read case study↗
"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen."
Ron Shah
,
CEO and Co-Founder
at
Obvi

What’s the difference between Gorgias and Kustomer?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Kustomer
Conversational AI in email
–
Conversational AI in chat
–
Pre-built AI Actions 
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Available across all plans 
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Dedicated AI implementation team
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Transparent, usage-based pricing
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What about key ecommerce integrations?
Gorgias
Kustomer
Recharge
–
Klaviyo
–
Attentive
–
Yotpo
–
Smile.io
–
Loop Returns
–
NetSuite
–
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Kustomer
Customize sidebar with customer data
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Perform actions in the ticket view
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Embed customer data in canned responses
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Embed actions in canned responses
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Shopify variables within Rules
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Let your AI Agent update Shopify
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Let customer easily Track orders
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Nail pre-sales with discount codes, stock levels, and visual product links
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Drive revenue with campaigns targeted using Shopify data
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Show CX’s impact with revenue reports
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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Kustomer
Service level agreements (SLAs)
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Custom ticket fields
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Basic KPIs (FRT, RT, CSAT, etc)
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Average handle time 
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Revenue generated from support 
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Ticket Intent trends 
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Custom reporting 
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Talk to me about pricing.
Gorgias
Kustomer
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
–
Entry price 
$10/month
$89/month
–
AI pricing model
Per resolution
Per user and resolution
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Price
$0.50-$1/resolution
$0.75/resolution
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Unlimited users
–
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Anything else I should know?
Gorgias
Kustomer
Generate articles from past tickets with AI 
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Publish interactive scripted automations on your website
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Offer Order Management portals on your website
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Offers Help Center and Contact Form
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Join the 15,000+ brands that use Gorgias every day
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