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Fulfillment and Returns
Table of contents
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Playbook
CX Design
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Expert Insights
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Magento
Voice
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Gorgias Engineering
Fulfillment and Returns
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Ecommerce Conversion
Ecommerce Growth
Ecommerce Customer Support
Customer Service Team Management
Customer Service Measurement
Customer Experience
BigCommerce
Automation and Self-Service
Customer Service Channels
Black Friday—Cyber Monday (BFCM)
Apps and Integrations
Shopify
12 Best Shipping Software Tools for Ecommerce Stores [2023]
These top ecommerce shipping solutions will help you optimize your customer experience and make order fulfillment less of an expensive hassle.
1 min read . By Ryan Baum
By Ryan Baum
5 Types of Ecommerce Inventory Management (+ Tips and Tools)
What is ecommerce inventory management? Get tips for how to succeed and recommendations for top software.
18 min read . By Lauren Strapagiel
By Lauren Strapagiel
Ecommerce Returns: 10 Best Practices for Taking Your Online Store to the Next Level
Understand the high cost of ecommerce returns and average return rates, then learn strategies to leverage your return program to attract customers and reduce costs.
10 min read . By Astaeka Pramuditya
By Astaeka Pramuditya
Ecommerce Shipping: Creating a Shipping and Fulfillment Strategy
Review our guide to building a shipping and fulfillment program. We’ll also cover recommended tools that can assist you and your team based on your preferred ecommerce platform.
20 min read . By Ryan Baum
By Ryan Baum
9 Revenue-Driving Ecommerce Shipping Best Practices
Ecommerce shipping practices can contribute to your store’s growth and customer satisfaction. Here are nine tips to boost your shipping strategy.
10 min read . By Ryan Baum
By Ryan Baum
How To Deal With Lost Ecommerce Packages
Handling ecommerce lost packages in the correct way is essential for satisfying and retaining customers. Learn how to deal with lost packages here.
9 min read . By Jordan Miller
By Jordan Miller
How to Offer Free Shipping and Lift Revenue
Free shipping can be a major value add and a market differentiator for e-commerce businesses. Here’s why you should consider it, plus 5 top strategies for doing it well.
10 min read . By Jordan Miller
By Jordan Miller
8 Tips to Reduce Shipping Costs and Speed Up Delivery
Affordable ecommerce shipping and fast shipping seem at odds - how do you balance the two, reduce shipping costs, and come out on top?
8 min read . By Jake Rheude
By Jake Rheude
Order Fulfillment for Ecommerce: Process, Tips, & Tools
Learn how a high-quality order fulfillment strategy can supercharge your ecommerce business, plus ten best practices for order fulfillment.
17 min read . By Lauren Strapagiel
By Lauren Strapagiel
10 Ways To Reduce Ecommerce Product Returns With Great CX
Learn 10 strategies to reduce returns in your ecommerce store by building a clearer, better customer experience.
12 min read . By Jordan Miller
By Jordan Miller
10 Best Returns Management Tools for Fast, Cost-Efficient Returns [2024]
The right returns management tool can streamline your returns process & boost customer satisfaction. Check out our picks for the best returns management tools to try this year.
15 min read . By Ryan Baum
By Ryan Baum
Shopify Fulfillment Network Review From an Ecommerce Merchant
Everything you need to know about Shopify Fulfillment, including benefits, alternatives, and a first-hand experience.
11 min read . By Ryan Baum
By Ryan Baum
8 reasons why ultra-fast fulfillment should be your new normal in 2021
Ultra-fast fulfillment is an eCommerce delivery standard that beats standard fulfillment speeds by delivering orders in 3, 2, and even next day. This blog will go over ultra-fast deliveries and how to get them for your eCommerce store.
8 min read . By Rachel Go
By Rachel Go
Building Customer Loyalty Through Effective Post-Purchase Support and Automation in Ecommerce
min read . By Rebecca Lazar
By Rebecca Lazar
How To Provide Order Tracking for Your Ecommerce Customers
Reduce tickets and build loyalty by offering a tracking system for your ecommerce customers — and learn how Shopify, BigCommerce, and Magento 2 make it easy to get started.
12 min read . By Ryan Baum
By Ryan Baum
12 Best Shipping Software Tools for Ecommerce Stores [2023]
These top ecommerce shipping solutions will help you optimize your customer experience and make order fulfillment less of an expensive hassle.
1 min read . By Ryan Baum
By Ryan Baum
5 Types of Ecommerce Inventory Management (+ Tips and Tools)
What is ecommerce inventory management? Get tips for how to succeed and recommendations for top software.
18 min read . By Lauren Strapagiel
By Lauren Strapagiel
Ecommerce Returns: 10 Best Practices for Taking Your Online Store to the Next Level
Understand the high cost of ecommerce returns and average return rates, then learn strategies to leverage your return program to attract customers and reduce costs.
10 min read . By Astaeka Pramuditya
By Astaeka Pramuditya
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Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
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