Winter 2025 Release
Support and sell more with Gorgias in 2025
Advanced AI
AI Agent is now available across more support channels, connects to more tools, and has new workflows.
Resolve inquiries wherever your shoppers reach out
In addition to Email, AI Agent is now available on Chat and Contact Form. Provide instant, consistent, and personalized support across shopper touch points on your website. Learn more ↗
Full resolutions, not just replies
Track and edit orders, manage subscriptions, streamline returns, and more — now supporting complex actions across multiple tools. Learn more ↗
Actionable Insights
Coach your AI Agent with tailored recommendations to improve performance and drive better results.
Get quality assurance scores for your team and AI
Ensure quality and efficiency with interaction scoring that frees up time for team leads while pinpointing areas for targeted coaching. Learn more ↗
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Coach your AI Agent by leveraging tailored recommendations
Spot opportunities to optimize automation with granular insights into tickets resolved by your AI Agent and leverage AI-generated guidance to enhance your knowledge.
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Chat on Shopify Checkout
Engage customers directly on the Shopify Checkout page with Gorgias Chat, reducing abandoned carts, and turning last-minute hesitations into completed purchases. Learn more ↗
AI Agent for Sales
Transform your business with AI Agent for Sales, providing personalized, context-aware recommendations, and scalable pre-sales assistance.
That’s not all…
In addition to the major upgrades, we've released dozens of smaller improvements to help your business success.
Label customers using Customer Fields
Label customers to give agents at-a-glance context like VIP or Fraud. Learn more ↗
Display Ticket Fields based on specific conditions
Collect the right information — and only the right information — on every single ticket. Learn more ↗
Get more accurate ticket definitions
Create new tickets when customers use email old threads to ask new, unrelated questions.
Leverage AI for product recommendations in campaigns
Boost conversions with recommendations based on purchase history, browsing behavior, and more. Learn more ↗