Gorgias vs.

Re:amaze

Re:amaze lacks the AI and automation your team needs

Let Gorgias’s fully autonomous AI and support tools deliver the efficiency that Re:amaze can’t.
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4.6 G2
4.3 Shopify App Store
4.1 Trustpilot
Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Re:amaze

AI
Sales
Shopify
Integrations
Enterprise
AI

Gorgias has an AI Agent – Re:amaze doesn’t

Re:amaze doesn't have an autonomous AI Agent. Their AI tool helps agents expand or shorten drafts — basically ChatGPT, with limited value.‍

‍

Gorgias’s AI Agent is autonomous and a true part of your team. It answers emails like a human, with empathy and your brand voice, to automatically resolve up to 60% of your emails.

Sales

Your 24/7 sales assistant

Gorgias’s AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

‍

Re:amaze isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. With Gorgias, you can easily add Shopify variables to Macros and auto-replies — no coding required. 

‍

Re:amaze makes agents manually enter these variables using Liquid, making support more complicated than it should be.

Integrations

Every tool in one platform

Gorgias focuses on high-quality integrations with tools most ecommerce brands use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ apps. Unlike Re:amaze, Gorgias integrates with Skio, Shipbob, Postscript, ReturnLogic, Narvar, Okendo, and Lateshipment.

Enterprise

Made for Shopify’s biggest brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

AI
Gorgias has an AI Agent – Re:amaze doesn’t

Re:amaze doesn't have an autonomous AI Agent. Their AI tool helps agents expand or shorten drafts — basically ChatGPT, with limited value.‍

‍

Gorgias’s AI Agent is autonomous and a true part of your team. It answers emails like a human, with empathy and your brand voice, to automatically resolve up to 60% of your emails.

cta image 1
Sales
Your 24/7 sales assistant

Gorgias’s AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

‍

Re:amaze isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

cta image 1
Shopify
Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. With Gorgias, you can easily add Shopify variables to Macros and auto-replies — no coding required. 

‍

Re:amaze makes agents manually enter these variables using Liquid, making support more complicated than it should be.

cta image 1
Integrations
Every tool in one platform

Gorgias focuses on high-quality integrations with tools most ecommerce brands use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ apps. Unlike Re:amaze, Gorgias integrates with Skio, Shipbob, Postscript, ReturnLogic, Narvar, Okendo, and Lateshipment.

cta image 1
Enterprise
Made for Shopify’s biggest brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

cta image 1
See how Gorgias provides brands with the support they need to serve their customers

Hear directly from brands why they chose Gorgias

Read case study↗
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study↗
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study↗
Insightful automations
"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."
Ron Shah
,
CEO and Co-founder
at
Obvi

Gorgias outperforms Re:amaze across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Re:amaze
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Shopify Rating
0/5
Trustpilot Score
0/5
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0/5
0/10
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Shopify Rating
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Trustpilot Score
0/5
0/5
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G2 Score
G2 Ease of Setup
Trustpilot Score
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Ready to get started?
Start Free TrialBook a Demo

Hear directly from brands why they chose Gorgias

Read case study↗
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study↗
Capabilities ahead of the competition
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”
Tosha Moyer
,
Senior Customer Experience Manager
at
Psycho Bunny
Read case study↗
Insightful automations
"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."
Ron Shah
,
CEO and Co-founder
at
Obvi
See how Gorgias provides brands with the support they need to serve their customers

What’s the difference between Gorgias and Re:amaze?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Re:amaze
Conversational AI in email
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Conversational AI in chat
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Pre-built AI Actions 
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Available across all plans 
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Dedicated AI implementation team
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Transparent, usage-based pricing
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What about key ecommerce integrations?
Gorgias
Re:amaze
Recharge
–
Klaviyo
–
Attentive
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Yotpo
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Smile.io
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Loop Returns
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NetSuite
–
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Re:amaze
Customize sidebar with customer data
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Perform actions in the ticket view
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Embed customer data in canned responses
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Embed actions in canned responses
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Shopify variables within Rules
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Let your AI Agent update Shopify
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Let customer easily Track orders
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Nail pre-sales with discount codes, stock levels, and visual product links
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Drive revenue with campaigns targeted using Shopify data
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Show CX’s impact with revenue reports
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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Re:amaze
Service level agreements (SLAs)
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Custom ticket fields
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Basic KPIs (FRT, RT, CSAT, etc)
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Average handle time 
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Revenue generated from support 
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Ticket Intent trends 
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Custom reporting 
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Talk to me about pricing.
Gorgias
Re:amaze
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
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Entry price 
$10/month
$29/user/month or $59/month for 500 tickets
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AI pricing model
Per resolution
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Price
$0.50-$1/resolution
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Unlimited users
–
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Anything else I should know?
Gorgias
Re:amaze
Generate articles from past tickets with AI 
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Publish interactive scripted automations on your website
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Offer Order Management portals on your website
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Offers Help Center and Contact Form
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Join the 15,000+ brands that use Gorgias every day
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