Gorgias vs.

Re:amaze

Re:amaze lacks the AI and automation your team needs

Let Gorgias’s fully autonomous AI and support tools deliver the efficiency that Re:amaze can’t.

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Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Re:amaze

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

AI

Shopify

Integrations

Enterprise

Support

AI

Gorgias has an AI Agent – Re:amaze doesn’t

Re:amaze doesn't have an autonomous AI Agent. Their AI tool helps agents expand or shorten drafts — basically ChatGPT, with limited value.

‍

‍Gorgias’s AI Agent is autonomous and a true part of your team. It answers emails like a human, with empathy and your brand voice, to automatically resolve up to 60% of your emails.

Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning.

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With Gorgias, you can easily add Shopify variables to Macros and auto-replies — no coding required. Re:amaze makes agents manually enter these variables using Liquid, making support more complicated than it should be.

Integrations

Connect your ecommerce tech stack

Gorgias focuses on high-quality integrations with tools most ecommerce brands use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ additional apps. Unlike Re:amaze, Gorgias integrates with Skio, Shipbob, Postscript, ReturnLogic, Narvar, Okendo, and Lateshipment.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI, tons of resources and templates, and a helpful support team available 24/7.

‍

Gorgias starts at $10/month and provides resources, templates, and training so teams can get started right away. Re:amaze starts at $29/month for 1 agent but is hard to set up with limited onboarding and confusing support responses.

AI

Gorgias has an AI Agent – Re:amaze doesn’t

Re:amaze doesn't have an autonomous AI Agent. Their AI tool helps agents expand or shorten drafts — basically ChatGPT, with limited value.

‍

‍Gorgias’s AI Agent is autonomous and a true part of your team. It answers emails like a human, with empathy and your brand voice, to automatically resolve up to 60% of your emails.

Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning.

‍

With Gorgias, you can easily add Shopify variables to Macros and auto-replies — no coding required. Re:amaze makes agents manually enter these variables using Liquid, making support more complicated than it should be.

Integrations

Connect your ecommerce tech stack

Gorgias focuses on high-quality integrations with tools most ecommerce brands use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ additional apps. Unlike Re:amaze, Gorgias integrates with Skio, Shipbob, Postscript, ReturnLogic, Narvar, Okendo, and Lateshipment.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard Gorgias's secure platform with a hands-on implementation team, custom integrations, advanced analytics and ticket management, multi-brand and multi-language support, and more.

Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI, tons of resources and templates, and a helpful support team available 24/7.

‍

Gorgias starts at $10/month and provides resources, templates, and training so teams can get started right away. Re:amaze starts at $29/month for 1 agent but is hard to set up with limited onboarding and confusing support responses.

See how Gorgias provides brands with the support they need to serve their customers

Gorgias outperforms Re:amaze across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Re:amaze

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

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0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

Insightful automations

"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."

Ron Shah

,

CEO and Co-founder

at

Obvi

What’s the difference between Gorgias and Re:amaze?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Re:amaze

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Re:amaze

Recharge

–

Klaviyo

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Attentive

–

Yotpo

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Smile.io

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Loop Returns

–

NetSuite

–

How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Re:amaze

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Re:amaze

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Re:amaze

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$29/user/month or $59/month for 500 tickets

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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Anything else I should know?

Gorgias

Re:amaze

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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