Automate 60% of your support. 
Focus on what humans do best.

Improve CX, reduce support costs, and focus your team on interactions that grow your brand.

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Avery Gomes
now
Hi, I accidentally placed an order to my old address. Can you ship it to my new one instead? 123 Alphabet St.
Gorgias
AI Agent
now
Hi Avery!
‍
No worries at all, I can definitely help out.



We’re still packing your order #512455 so I was able to update the shipping address. It should arrive at 123 Alphabet St. by Wednesday, July 17th.
Is the response accurate?
Improve response
AI Agent USED:
Guidance: Update Address Pre-Fufillment
Knowledge: Shipping times
Order Data: #512455
Ticket events
Tagged VIP Customer Address Update
Update Address
Closed
Send personalized responses in <1min
Replicate your brand voice and processes
Review and coach AI to improve accuracy
Use pre-built Actions for full resolutions
Helping 15,000 ecommerce brands automate CX with the power of AI.

Expand your impact with
AI-powered CX

CX teams spend too much time answering repetitive tickets. 
Now, you can leverage AI to resolve repetitive tickets and spend more time on high-impact conversations.
Resolve 60% of support with cost-effective AI
Delight customers with instant answers, 24/7
Save time for personal connections that drive LTV

Meet your newest team member

AI Agent learns your policies and brand voice to autonomously handle support queries. Just like a human agent. Meet customer expectations with fast, accurate responses and focus your team on high value conversations.

Simple setup in under 1 hour

Connect AI Agent to all your knowledge, data, and policies in just a few clicks — no complex logic or code.

Access helpful templates and get hands-on help from our team of AI implementation experts.

Full resolutions in under 1 minute

Let AI Agent talk to your other tools, pulling in data and pushing Actions to fully resolve customer inquiries with less back-and-forth.

High-quality responses with you in control

Every response generated by AI must pass our rigid Quality Assurance check before getting sent.

You can build trust by reviewing responses, providing feedback to improve AI's accuracy, and handing off specific topics to your team.

Manage AI Agent like a human

Onboard
Train AI on your brand, policies, and data.
Automate
Let AI autonomously handle queries.
Observe
Review every AI interaction.
Coach
Give feedback to improve accuracy.

Unlike other AI tools, we offer...

Actions that Resolve, Not Just Respond
Our AI Agent handles tasks like editing orders or shipping info through integrations like Shopify and Recharge. It ensures requests align with your policies and confirms with shoppers. Easy to set up and manage.
Empathetic AI, Higher CSAT
Gorgias AI’s human-like tone can be fine-tuned to match your brand. Plus, every response is AI-reviewed for quality, resulting in higher CSAT scores and faster resolutions—within just one minute.
Personalized Responses for Key Inquiries
Integrate Gorgias AI with tools like Shopify, Loop Returns, and Recharge to provide tailored responses for shipping, returns, subscriptions, and order updates, personalized to each shopper.
Hands-On Onboarding for Immediate Results
Our Customer Success team offers hands-on onboarding to get you up and running with AI from day one.

See what brands accomplish with Automate

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI Agent.”

Tosha Moyer

Senior CX Manager

at

Psycho Bunny

Read more ↗︎

“Now, customers can self-serve for 50% of interactions. It's a win-win: Our team has double the time to focus on tickets that need human attention, and customers get faster responses.”

Molly Kerrigan

Senior Director of Retention

at

Shinesty

Read more ↗︎

"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations.”

Sindi Melgar

Customer Service Manager

at

Baby Gold

Read more ↗︎

Upgrade your website CX with Flows

Automate common inquiries and connect customers to information they need to make a purchase — without leaving your website.
Share across channels
Publish automations across your customers journey in Chat, Contact Form, and Help Center
Branching flows
Build automated conversational Flows to answer FAQs, recommend products, file warranties, update subscriptions, and more
Track + manage orders
Give customers an intuitive portal to see the status of their shipment & update their orders

Boost your CX without breaking your budget.

We automate 30% of your support volume in 30 days.
See how much you'd save by automating 30%:
See how Automate’s instant answers improve your CX while saving your team time and money. Based on results from real Automate users.
Number of:
840
2,900
5,000
7,000
9,000+
Agent wages
All wages in USD. Keep in mind, this doesn't include taxes and other employer fees, making human support even more expensive.
Estimated savings from automating 30% of support instead of paying agents to handle all tickets.
Monthly cost to answer support tickets:
Without Automate
$0
 USD
With Automate
$0
 USD
Save  35%
Current First Response Time
On average, brands using Automate respond to customers 30% faster than before using Automate.
Before
(x)hrs
After
Current Resolution Time
On average, brands using Automate resolve customer issues 30% faster than before using Automate.
Before
(x)hrs
After
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The Gorgias AI Roadmap for 2024

Our goal is to help all ecommerce brands fully automate 60% of their CX. Here is what we’re building to make that possible.

We believe that successful automation means your team will shift from answering tickets to coaching and monitoring AI. This doesn’t mean that humans are removed from the equation. Instead Agents will spend time improving automation and being proactive with customers to help them find the right products and drive revenue for your brand.

Get AI that’s easy to use and set up

See how Automate can instantly resolve up to 60% of your support
Resolve emails
Perform Actions
Answer FAQs
Manage orders
Start free trialBook a demo