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Table of contents
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Want to provide Best-in-class CX to your Shoppers?
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Playbook
CX Design
Pricing
Expert Insights
llke Akcasoy
Magento
Voice
Social Media
SMS
Live Chat
Gorgias Team
Gorgias Product
Gorgias Engineering
Fulfillment and Returns
Email
Ecommerce Conversion
Ecommerce Growth
Ecommerce Customer Support
Customer Service Team Management
Customer Service Measurement
Customer Experience
BigCommerce
Automation and Self-Service
Customer Service Channels
Black Friday—Cyber Monday (BFCM)
Apps and Integrations
Shopify
Gorgias in 2021: 8,000 ecommerce brands turned support challenges into $1.1 billion
If 2020 was the year of COVID and retail disruption, 2021 was a chance to chart a more permanent path forward. See where Gorgias has been — and what’s next.
7 min read . By Ryan Baum
By Ryan Baum
What’s New with Gorgias: June 2022 Product Updates
Learn all about the latest features in the Gorgias helpdesk to help you automate support and provide exceptional customer service.
4 min read . By Morgan Smith
By Morgan Smith
What’s New With Gorgias – May 2022 Product Updates
Learn all about the latest features in the Gorgias helpdesk to help you automate support and provide exceptional customer service.
4 min read . By Morgan Smith
By Morgan Smith
Live Statistics for teams who want to perform
Full control, fully remote. Only the metrics you need to know, with the agility to look closer and react quickly. Stay in the know without being physically present.
6 min read . By Ilke Akcasoy
By Ilke Akcasoy
New apps that integrate with Gorgias: Summer 2022
The Gorgias helpdesk connects to over 80 leading ecommerce applications. Learn all about the latest integrations and how to start using them.
8 min read . By Morgan Smith
By Morgan Smith
Playbook: How Love Wellness Gets Every Employee Into Gorgias To Improve Cross-Functional CX
Learn how Amanda Kwasniewicz, VP of CX at Love Wellness, gets the entire company to answer tickets in Gorgias, learn about CX, and become a more cross-functional organization.
7 min read . By Amanda Kwasniewicz
By Amanda Kwasniewicz
Playbook: How Loop Earplugs Made Help Center A Top-Performing Channel
Learn how Loop Earplugs built one of the most visited and valuable Help Centers on Gorgias.
11 min read . By Jordan Miller
By Jordan Miller
10 Rules to Help You Efficiently Manage Instagram Interactions on Gorgias
A collection of Rules, Tags and Views to manage Instagram in Gorgias, based on real customer examples of how they manage their help desk.
6 min read . By Morgan Smith
By Morgan Smith
How To Streamline Your Gorgias Helpdesk to Work Smarter, Not Harder
Learn how TalentPop streamlines the Gorgias helpdesk for top ecommerce brands to improve efficiency, resolution times, and customer satisfaction.
18 min read . By Andrew Stephens
By Andrew Stephens
Start providing SMS support today, with Gorgias
SMS is one of the fastest-growing support channels for ecommerce brands, and now it’s free with every Gorgias plan. Learn how to get started.
4 min read . By Morgan Smith
By Morgan Smith
Top 10 Integrations Used by Gorgias Ecommerce Merchants
A list backed by our customer data of the most common integrations to provide exceptional support, along with use cases.
6 min read . By Morgan Smith
By Morgan Smith
Announcing Our Series C-2 Funding & the AI-powered Future of CX
Today, we’re sharing that we raised $29 million in Series C-2 funding from our existing investors, including Shopify. Here's what that means for our customers.
5 min read . By Romain Lapeyre
By Romain Lapeyre
How AI Agent Works & Gathers Data
The specifics of how AI Agent actually collects and uses data.
8 min read . By Alexa Hertel
By Alexa Hertel
10 Must-Know AI Agent Use Cases for Instant Resolutions
What can you use AI Agent for? Find out the top 10 AI Agent use cases, complete with templates and real examples.
13 min read . By Christelle Agustin
By Christelle Agustin
Gorgias in 2021: 8,000 ecommerce brands turned support challenges into $1.1 billion
If 2020 was the year of COVID and retail disruption, 2021 was a chance to chart a more permanent path forward. See where Gorgias has been — and what’s next.
7 min read . By Ryan Baum
By Ryan Baum
What’s New with Gorgias: June 2022 Product Updates
Learn all about the latest features in the Gorgias helpdesk to help you automate support and provide exceptional customer service.
4 min read . By Morgan Smith
By Morgan Smith
What’s New With Gorgias – May 2022 Product Updates
Learn all about the latest features in the Gorgias helpdesk to help you automate support and provide exceptional customer service.
4 min read . By Morgan Smith
By Morgan Smith
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FAQ
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
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