The automation add-on automates simple, repetitive inquiries to give customers instant answers and free your agents to focus on higher-value interactions.

Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.

Learn how customer service chatbots' rigid interactions fail ecommerce customers and explore better solutions that balance automation with human support.

A customer knowledge base impacts your bottom line. Learn tips and see real examples to level up yours.

Discover 14 examples of customer support automation, the risks and benefits of automation, and a collection of best practices for automation software.

What if you could deflect a third of your support tickets without any agent interaction? With customer self-service and automation, it’s possible. Here's how.

Ecommerce automation is when businesses implement tools to replace manual processes. Here are the benefits of automating tasks for your business.

Learn how to create effective automated email campaigns that deliver the right messages at the right time to your customers.

FAQ pages are a key customer service tool to save time and build customer trust, while help centers go even more in-depth. Here’s how to optimize both.

Data from 14,000 brands shows CX automation increased repeat purchases and CSAT scores and lowered response times and ticket-to-order ratios.

AI Agent is coming this July. Learn how to resolve 30%+ of customer support tickets by updating your Help Center.

The dos and don’ts of making your website user-friendly so you can offer automated support as soon as possible.

Automation is a surefire way to help your team succeed. Read why the future of CX is driven by AI and automation.

Discover how AI and automation elevate your CX team by handling repetitive tasks, allowing agents to focus on strategic, high-value work and drive revenue.

Learn how AI Agent embodies Gorgias’s four-pillar philosophy: Onboard, Automate, Observe, and Coach.

AI-powered automation reduces costs and improves customer satisfaction. Learn actionable tips from Gorgias’s latest webinar with Shinesty.

Low-effort experiences are better than surprising and delighting customers. Learn how to achieve them with AI.

Learn how to build an AI-driven support strategy with tips from Jordan Brown on easing concerns and measuring AI success.

What can you use AI Agent for? Find out the top 10 AI Agent use cases, complete with templates and real examples.

The process we recommend for pitching Gorgias’s AI Agent to your boss, complete with an FAQ section for quick answers.

See how AI Agent matches your brand identity with seven brand voice examples.

Learn the importance of QA in CX, best practices, tools, and tips to implement QA effectively.

Learn why tone of voice matters in customer service and how to train AI to replicate your brand’s unique voice for personalized customer experiences.

Help your CX team deliver better service with AI quality assurance for fair feedback and consistent customer support.

Learn how to refresh your help center for 2025 with four actionable steps. Improve customer satisfaction, streamline support, and empower self-service.

Here are seven ways to leverage AI and automation to increase agent productivity, meet customer expectations, and decrease burnout on CX teams.

See how 10 ecommerce brands are using Gorgias Flows to engage customers and learn how to recreate them yourself.

The tips you need to set up a great knowledge base in order to use AI most effectively.

Compare the strengths and weaknesses of live chat and chatbots and determine whether one (or both) is right for your customer service needs.