Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.

Thanks to automation and self-service, ecommerce businesses can spend less time on WISMO requests and more time providing better customer experiences.

When something goes wrong, these customer apology email templates will help you quickly solve the problem.

75% of consumers want to see more human interaction, not less. Here are three insights that will help you bring the human touch back to your online store.

A customer appreciation campaign is a promotion that you can run to celebrate your customers. Here are 10 tactics to inspire customer delight and bring new business to your store.

What if you could deflect a third of your support tickets without any agent interaction? With customer self-service and automation, it’s possible. Here's how.

A collection of excellent customer service phrases to boost customer satisfaction and cultivate better conversations, plus five to avoid.

Customer service scripts can help improve your customer support team’s workflow and provide a better, faster customer experience.

See our top tips for utilizing Twitter for customer service and learn why it’s a non-negotiable tool for your team.

Use these customer service tips to improve your customer experience and agent productivity, and ultimately lift revenue.

Ecommerce customer community management is the process of building an authentic community among a business’s customers, employees, and partners.

If you want to keep new customers coming, reengage past shoppers, and reduce returns, here are six tips for improving your post-checkout experience.

FAQ pages are a key customer service tool to save time and build customer trust, while help centers go even more in-depth. Here’s how to optimize both.

Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices, and how to set it up.

Learn why first response time is a key metric to boost customer satisfaction plus learn best practices to lower FRT for your support team.

Collecting customer feedback for your ecommerce store can provide valuable data and insights into your customers' behavior.

Most customers are loyal to brands because they know what level of service they can expect.

Learn different tips on how to improve your customer service, which is one of the most important ways to improve overall customer satisfaction.

Learn how to respond to customer complaints across all channels and get simple, effective response scripts.

Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.

Nik Sharma shares how customer support is a brand's ultimate weapon.

Omnichannel customer service offers multiple options for support that seamlessly connect across channels. Here are tips for implementing it.

Personalized customer service uses individual customer information to tailor customer interactions. Learn the benefits of it and tips for how to get started.

A deep dive into how Chomps uses Gorgias to analyze tickets and find ways to improve its products and customer experience (CX).

Actionable advice, plus real examples, for how to make your brand’s post-purchase experience more customer-centric, drive loyalty, and boost revenue.

Learn more about the psychology of your shoppers once they place an order, and get top-tactics to improve your customers’ post-purchase behavior.

Proactive customer service helps set customer expectations, create more opportunities for positive interactions, and saves time for busy support teams.

Learn how to structure a more effective pre-sales strategy that bolsters customer satisfaction and supports a healthy sales cycle.

Learn a variety of ways to design a smooth, secure shopping cart experience for your ecommerce customers and reduce cart abandonment.

Using social media as a support channel can be unwieldy. Here’s how to use social media for customer service, including handy tools and examples.

In a recent webinar, Caela Castillo, Director of CX at Jaxxon, shared Jaxxon’s strategies for optimizing customer experience to maximize revenue during peak season.

Explore how TJ Balo finds joy in leading and teaching at Andrea Iyamah, promoting continuous learning in global customer relations.

Explore the top 6 ecommerce trends for 2024, from rising sales to SEO essentials and the power of AI and returns for growth.

Learn how AI Agent embodies Gorgias’s four-pillar philosophy: Onboard, Automate, Observe, and Coach.

Low-effort experiences are better than surprising and delighting customers. Learn how to achieve them with AI.

Learn the importance of QA in CX, best practices, tools, and tips to implement QA effectively.

Learn why tone of voice matters in customer service and how to train AI to replicate your brand’s unique voice for personalized customer experiences.

Learn how to refresh your help center for 2025 with four actionable steps. Improve customer satisfaction, streamline support, and empower self-service.

Here are seven ways to leverage AI and automation to increase agent productivity, meet customer expectations, and decrease burnout on CX teams.

Here’s how four ecommerce leaders deal with difficult customers without sacrificing customer experience quality.

Too many ecommerce brands over-index customer surprise and delight, and neglect what matters for a great customer experience in the process.

Customer satisfaction is an important metric because it provides insight into data like customer loyalty and churn. Learn how to improve your CSAT score.

Copy and customize these customer support email templates for your own CS team to answer and resolve customer issues faster.

Reduce tickets and build loyalty by offering a tracking system for your ecommerce customers — and learn how Shopify, BigCommerce, and Magento 2 make it easy to get started.

Review our helpful guide to reducing your customer service response times and improving customer satisfaction across the board.