Gorgias vs.

Gladly

Gladly limits CX ROI for ecommerce brands

With no true conversational AI, limited Shopify tools, and high costs, Gladly leaves ecommerce brands facing inefficiencies — gaps that Gorgias easily fills.

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Join thousands of brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Gladly

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

Shopify

AI

Price

Enterprise

Customer Support

Shopify

Gorgias’s Shopify integration is much more robust than Gladly

Built around Shopify from the beginning, Gorgias powers support with over 35 Shopify data variables in Macros, enabling quick updates and true automation — from order numbers to product names.

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Gladly limits agents to just 12 variables, slowing down support and putting efficiency at a standstill.

AI

Gorgias’s AI Agent is true conversational AI

Gladly's 'AI' product, Sidekick, requires you to create a step-by-step rule for every interaction. Worse, it only slightly rewords your pre-scripted answers. Sidekick charges $0.60 per conversation — even if it doesn’t resolve the ticket.

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Gorgias's AI Agent can read text instructions right off the bat without your help. Plus, it can easily adapt to brand voice and execute custom actions — things Gladly can't do.

Price

Gorgias is an easier setup (and faster time to value)

Gorgias’s entry price is only $10/month, and scales depending only on the volume needed. Gladly’s price starts high and can quickly skyrocket.

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The minimum cost of Gladly is $21.6k, with a 10-agent minimum and annual-only plans.

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Large teams can face huge bills at $210/agent — especially when scaling up for busy seasons — plus extra fees for AI.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Customer Support

Easy enough for small-but-mighty teams

Setting up Gladly is a complex puzzle. For small teams with limited resources, the time spent self-onboarding is better spent making customers happy.

‍

Gorgias is easy to set up. Enjoy intuitive UI designed for day-to-day ecommerce tasks, tons of resources and templates, and a helpful support team available 24/7.

Shopify

Gorgias’s Shopify integration is much more robust than Gladly

Built around Shopify from the beginning, Gorgias powers support with over 35 Shopify data variables in Macros, enabling quick updates and true automation — from order numbers to product names.

‍

Gladly limits agents to just 12 variables, slowing down support and putting efficiency at a standstill.

AI

Gorgias’s AI Agent is true conversational AI

Gladly's 'AI' product, Sidekick, requires you to create a step-by-step rule for every interaction. Worse, it only slightly rewords your pre-scripted answers. Sidekick charges $0.60 per conversation — even if it doesn’t resolve the ticket.

‍

Gorgias's AI Agent can read text instructions right off the bat without your help. Plus, it can easily adapt to brand voice and execute custom actions — things Gladly can't do.

Price

Gorgias is an easier setup (and faster time to value)

Gorgias’s entry price is only $10/month, and scales depending only on the volume needed. Gladly’s price starts high and can quickly skyrocket.

‍

The minimum cost of Gladly is $21.6k, with a 10-agent minimum and annual-only plans.

‍

Large teams can face huge bills at $210/agent — especially when scaling up for busy seasons — plus extra fees for AI.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Customer Support

Easy enough for small-but-mighty teams

Setting up Gladly is a complex puzzle. For small teams with limited resources, the time spent self-onboarding is better spent making customers happy.

‍

Gorgias is easy to set up. Enjoy intuitive UI designed for day-to-day ecommerce tasks, tons of resources and templates, and a helpful support team available 24/7.

See how Gorgias provides brands with the support they need to serve their customers.

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest

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G2 Ease of Setup

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Shopify Rating

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G2 Ease of Setup

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G2 Ease of Setup

Trustpilot Score

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI Agent.”

Tosha Moyer

,

Senior CX Manager

at

Psycho Bunny

Read case study↗

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen."

Ron Shah

,

CEO and Co-Founder

at

Obvi

What’s the difference between Gorgias and Gladly?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Gladly

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Gladly

Recharge

–

Klaviyo

–

Attentive

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Yotpo

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Smile.io

–

Loop Returns

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NetSuite

–

How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Gladly

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Gladly

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Gladly

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$180/month

–

AI pricing model

Per resolution

–

Price

$0.50-$1/resolution

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Unlimited users

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Anything else I should know?

Gorgias

Gladly

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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