Gorgias vs.

Gladly

Gladly limits CX ROI for ecommerce brands

With no true conversational AI, limited Shopify tools, and high costs, Gladly leaves ecommerce brands facing inefficiencies — gaps that Gorgias easily fills.

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Join thousands of brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Gladly

Shopify

AI

Sales

Price

Enterprise

Shopify

Made for Shopify brands

Built around Shopify from the beginning, Gorgias powers support with 35+ Shopify variables to personalize responses faster. Combine that with custom Rules that auto-tag, route, or prioritize tickets, and agent efficiency is at an all-time high.

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Gladly limits agents to just 12 variables and lacks a deep Shopify integration. This means slower handle times, less automation, and more manual work for your team. For Shopify brands, Gladly can’t keep up.

AI

AI that’s ready to use on day one

Gorgias’s AI Agent is user-friendly and intuitive. It learns from your Help Center and internal policies — no complicated setup required. Then, it resolves up to 60% of conversations from email and chat, all in your brand voice.

‍

Gladly’s Sidekick isn’t true conversational AI. You have to build step-by-step workflows for every single type of question. Plus, Sidekick costs $0.60 per conversation, even when it doesn’t resolve anything.

Sales

Your 24/7 sales assistant

AI Agent handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

‍

Gladly has no equivalent. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

Price

Flexible pricing with real value

Gladly requires a 10-agent minimum and only offers annual contracts, meaning you’ll spend at least $21,600 per year just to try it out. That’s before adding seasonal staff or extra features.

‍

Gorgias offers more flexibility: no seat-based pricing and no long-term lock-in. Scale up or down as your brand evolves.

Enterprise

Scales with you, without the struggle

40% of the top 250 Shopify brands trust Gorgias to power support at scale. Get quickly set up with a hands-on onboarding team and advanced features you can start using right away.

‍

Gladly slows teams down. One brand said it best: “We had to hire someone just to implement it, and still got no help from a CSM.” Between the learning curve, upfront fees, and lack of support, Gladly will only set you back.

Shopify

Made for Shopify brands

Built around Shopify from the beginning, Gorgias powers support with 35+ Shopify variables to personalize responses faster. Combine that with custom Rules that auto-tag, route, or prioritize tickets, and agent efficiency is at an all-time high.

‍

Gladly limits agents to just 12 variables and lacks a deep Shopify integration. This means slower handle times, less automation, and more manual work for your team. For Shopify brands, Gladly can’t keep up.

AI

AI that’s ready to use on day one

Gorgias’s AI Agent is user-friendly and intuitive. It learns from your Help Center and internal policies — no complicated setup required. Then, it resolves up to 60% of conversations from email and chat, all in your brand voice.

‍

Gladly’s Sidekick isn’t true conversational AI. You have to build step-by-step workflows for every single type of question. Plus, Sidekick costs $0.60 per conversation, even when it doesn’t resolve anything.

Sales

Your 24/7 sales assistant

AI Agent handles the entire shopping journey, not just support. It chats with shoppers in real time, suggests the right products, applies discounts, and clears up hesitations before checkout.

‍

Gladly has no equivalent. No AI-powered product recommendations. No dynamic discounts. No way to capture all revenue opportunities.

Price

Flexible pricing with real value

Gladly requires a 10-agent minimum and only offers annual contracts, meaning you’ll spend at least $21,600 per year just to try it out. That’s before adding seasonal staff or extra features.

‍

Gorgias offers more flexibility: no seat-based pricing and no long-term lock-in. Scale up or down as your brand evolves.

Enterprise

Scales with you, without the struggle

40% of the top 250 Shopify brands trust Gorgias to power support at scale. Get quickly set up with a hands-on onboarding team and advanced features you can start using right away.

‍

Gladly slows teams down. One brand said it best: “We had to hire someone just to implement it, and still got no help from a CSM.” Between the learning curve, upfront fees, and lack of support, Gladly will only set you back.

Learn why this brand switched from Gladly to Gorgias

Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

,

Senior CX Manager

at

Psycho Bunny

Read case study↗

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen."

Ron Shah

,

CEO and Co-Founder

at

Obvi

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest

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Ready to get started?

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

,

Senior CX Manager

at

Psycho Bunny

Read case study↗

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen."

Ron Shah

,

CEO and Co-Founder

at

Obvi

Learn why this brand switched from Gladly to Gorgias

What’s the difference between Gorgias and Gladly?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Gladly

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Gladly

Recharge

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Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

–

How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Gladly

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Gladly

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Gladly

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$180/month

–

AI pricing model

Per resolution

–

Price

$0.50-$1/resolution

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Unlimited users

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Anything else I should know?

Gorgias

Gladly

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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