Gorgias vs.

Shopify Inbox

Do you have a full-time CX person? If so, Shopify Inbox is not enough.

Gorgias is the Shopify Inbox alternative that unites all your support channels and order management into one powerful inbox, not just chat. If you have dedicated CX team, level up from Shopify Inbox for ecommerce automations to make your team more efficient.

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Why Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Shopify Inbox

Gorgias is the #1 Shopify helpdesk

Shopify Inbox is made by Shopify, but Gorgias actually has the best Shopify integration.

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Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Meanwhile, Shopify Inbox can only pull customer information from Shopify into responses — it can’t update orders in Shopify.

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In Gorgias, you can pull customer info into tickets, plus cancel, update, and create Shopify orders. You can even use Gorgias Macros (aka templates or canned responses) to automatically trigger these kinds of actions upon sending.

All your channels in one place

Shopify Inbox is a great tool for live chat, but it does not help you manage customer conversations on email, social, SMS, WhatsApp, and other channels.

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Gorgias unifies all these conversations in one powerful inbox, helping you stay on top of customer communication and save time trying to keep up with messages on 10 different apps.

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Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails.

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Gorgias also connects to Shopify and your tools to update orders, manage subscriptions, and much more to answer 2x the queries than other FAQ bots.

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Compared to Shopify Inbox, where every ticket must be manually assigned, personalized, and actioned, Gorgias uses automated workflows to cut down on response and resolution times.

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Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

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Shopify Inbox only integrates with 5 other chat apps. By contrast, Gorgias integrates with over 100 of the most used apps for online stores, like Klaviyo, Attentive, ReCharge, Yotpo, and Shipbob.

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Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, UI built for ecommerce brands, tons of resources and templates, and a helpful support team available 24/7.

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Gorgias also offers reporting and analytics to help you monitor and improve your CX efforts.

Feature Comparison

What’s the difference between Gorgias and Shopify Inbox?

What is the difference between Gorgias and Zendesk AI?

Gorgias

Shopify Inbox

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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Which ecommerce tools do Gorgias and Zendesk integrate with?

Gorgias

Shopify Inbox

Recharge

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Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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Can Gorgias and Zendesk integrate with Shopify?

Gorgias

Shopify Inbox

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How do reporting and analytics differ between Gorgias and Zendesk?

Gorgias

Shopify Inbox

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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How do Gorgias and Zendesk differ in cost?

Gorgias

Shopify Inbox

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

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Entry price

$10/month

Free

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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How do Gorgias and Zendesk differ for self-service and knowledge management?

Gorgias

Shopify Inbox

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Our Customers

Hear directly from brands why they chose Gorgias

Eliminate turnaround times and create exceptional customer experiences

“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."

Addison Debter

Head of Customer Service

Kirby Allison

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Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

Senior Customer Experience Manager

Psycho Bunny

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"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

Community Experience Expert

LSKD

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See how Gorgias provides brands with the support they need to serve their customers.