The CX platform powering top Shopify brands
Choose Gorgias to upgrade your customer experience, improve support efficiency, and drive loyalty and retention.
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40% of the top 250 Shopify brands choose Gorgias.
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Unmatched Shopify integration for agent efficiency
Shopify is an original investor in Gorgias. Our platform was built around Shopify from the start. At Gorgias, Shopify is not just an add-on; it’s baked into every workflow and feature, delivering an experience optimized for ecommerce brands like yours.
Customize sidebar with any customer data
Update orders directly from the ticket view
Embed customer data and actions in canned responses
Leverage custom workflows with Shopify variables
Let customers track orders on their own
Level up pre-sales conversations
Show CX’s impact with revenue reports
View customer data at a glance.
Update orders directly from the ticket view
Embed customer data and actions in canned responses
Leverage custom workflows with Shopify variables
Let customers track orders on their own
Level up pre-sales conversations
Show CX’s impact with revenue reports
Instantly connect your entire tech stack
Extend and customize with powerful APIs
Adapt Gorgias to fit your unique toolstack with flexible APIs and detailed developer documentation.
Reduce your resolution time and support costs. Focus your team on what humans do best.
Powerful, out-of-the-box Actions.
Full resolutions, not just messages.
AI Agent is designed for product FAQs, order updates, returns, subscriptions, and other ecommerce queries.
Connect to apps like Shopify, Loop Returns, and Recharge to personalize responses and perform Actions, fully resolving customer issue.
Connect to apps like Shopify, Loop Returns, and Recharge to personalize responses and perform Actions, fully resolving customer issue.
Reliable, empathetic responses.
60% of support, resolved.
Top brands reduce FRT by 80%+ and see CSAT of 4.8
A true extension of your team.
Fine-tune AI with granular controls.
Teach AI your brand voice and policies. Test AI in a playground. Give feedback to improve accuracy.
AI Agent has been a big unlock for our team and business.
Our agents are more satisfied with more time to make human connections that strengthen brand loyalty — plus they are getting involved in new areas like Ops, Marketing, and a community forum.
All while AI instantly handles the small stuff.
All while AI instantly handles the small stuff.
Ren Fuller-Wasserman Sr. Director of CX
Advanced reporting to measure performance and impact
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Enforce quality and speed with SLA management
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Use AI quality assurance to score and coach agents
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Track and drill down on KPIs by channel, agent, and more
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Uncover trends and FAQs with AI-driven insights
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Measure your support team’s impact on revenue
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Partner with our experts to build custom dashboards
Built for scale, security, and control
99.9% server uptime.
Continuous encrypted backups.
Responsive, 24/7 support.
Manage up to 100 stores.
Support 54 languages.
90+ engineers improving the platform.
How we keep your data private and secure
Rest easy knowing your data is safeguarded with industry-leading protections. Gorgias prioritizes your privacy and security, ensuring that your information remains secure at every level. From encryption to advanced access controls, we’ve got you covered.
GDPR Compliant
SOC2 Certified
HIPAA Compliant
Data Encryption and Masking
HTTP TLS Encrypted Connections
Comprehensive Audit Logs
Roles & Permissions
Single Sign-On
2-Factor Authentication
ADA Accessibly Partner
Why Top DTC Brands Trust Gorgias
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“Now, customers can self-serve for 50% of interactions. It's a win-win: Our team has double the time to focus on tickets that need human attention, and customers get faster responses.”
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“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI Agent.”
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Gorgias allows us to automate our support workflow seamlessly, and we saw a 40% increase in agent productivity.
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"With faster responses and more proactive support through AI, we are seeing happier customers, which obviously translates into more retention and more brand loyalty.
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By automating 45% of interactions, our agents can now focus on backend operations, process improvements, and engaging in deeper conversations with our customers.
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Since switching to Gorgias, the results have been incredible. We've seen a 5% drop in return rates, faster response times, and a huge boost in customer satisfaction. The difference is night and day.
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Dedicated support from migration to daily operations
Seamless migration and implementation
Custom integrations and automations
Dedicated Implementation and Success partners
Discover why large brands love partnering with our team
Partner with our network of top ecommerce service providers
Fast,
dedicated support
Get your team up-to-speed with courses, events, webinars, and more
Top-Rated by Leading Brands on the Shopify App Store
(594 reviews and counting)
Overall a great app and I think the best out there for customer service and integrating with Shopify.
We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias.
If you are a scaling support team looking for a helpdesk that can do it all... I cannot recommend Gorgias more!
Super happy with Gorgias. The best customer service app for Shopify with easy integrations.
Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers.
They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us.
Of course, the Shopify integration is the best out there as well.
Of course, the Shopify integration is the best out there as well.
Overall a great app and I think the best out there for customer service and integrating with Shopify.
We switched from another major support desk a few years ago and have never looked back. We really value the ability to easily integrate so many of our platforms into Gorgias.
If you are a scaling support team looking for a helpdesk that can do it all... I cannot recommend Gorgias more!
Super happy with Gorgias. The best customer service app for Shopify with easy integrations.
Gorgias makes life easy! Having all your platforms in one place creates a seamless customer service experience for your staff and customers.
They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us.
Of course, the Shopify integration is the best out there as well.
Of course, the Shopify integration is the best out there as well.
Tailored Pricing for Enterprise-Level CX
Get a custom solution designed to grow with your business. Our pricing scales based on the features, integrations, and support your team needs.
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Unlimited tickets
Flows and AI Agent
Connect 100 Brands
Unlimited Automations
Custom Analytics
Gorgias Convert
Ready to Transform Your Customer Support?
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