Meet Gorgias, the #1 rated helpdesk for ecommerce brands.
Our mission
We bring all your conversations into one place and leverage your own data, helping your team automate tier 1 support and free up time for your team to drive revenue and loyalty from your customers.
Our core values
Our story
We founded Gorgias in Paris in 2015 with a vision to revolutionize customer support. Our journey began with a simple Chrome extension designed to help users write emails faster with automation. However, we discovered an unexpected market fit when we realized that most of our users were support agents. This discovery enabled us to shift our focus toward building a one-of-a-kind helpdesk.
With the help of investors, accelerators, and mentors, Gorgias has quickly grown to more than 250 team members across the globe. Today, we serve over 12,000 merchants, including renowned brands like Steve Madden, Glossier, and BruMate. Beyond becoming a fast-growing customer service platform, Gorgias is a certified B Corporation and has become a leader in sustainable and equitable workplace practices.
As we continue to grow, Gorgias commits to transforming the
customer experience with complete transparency, ownership, and
maximum impact
Alex Plugaru and Romain Lapeyre
Statistics
$75M
2015
14,302
4.4/5
Celebrated by customers & industry experts alike
A rich history in the making
