Bloomreach

Fast-growing ecommerce brands use Bloomreach Engagement’s all-in-one marketing platform to grow their Email & SMS lists, automate revenue-driving emails and messages, launch website popups to capture sign-ups, and increase conversion rates. Choose from a library of proven email & SMS templates to automate personalized experiences that drive sales like abandon cart & welcome flows, engaging product recommendations, and real-time alerts. Grow today with easy-to-use tools, all in the same platform.

With this integration you can automatically export information about open and closed support tickets in real time and use it to create targeted campaigns in Bloomreach.

• Customers who had positive support experiences can be targeted with promotions for sales or new products to encourage repeat purchases and drive revenue.
• Customers with open support tickets can be excluded from promotional campaigns to avoid overwhelming them with marketing messages.

The integration also includes the ability to send customer attributes or aggregates calculated by Bloomreach directly to Gorgias, enabling customer support agents to have more information about the customer at their fingertips. This saves time and minimizes back-and-forth between systems, allowing support agents to work more efficiently and provide better support to customers.

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