Voice

Phone support made for Shopify & your budget

Dial into every conversation with a voice channel made for ecommerce brands. Handle complex questions faster, build trust, and boost sales—all without extra tools or hidden fees.

Used daily by 
15,404
+ DTC brands

Drowning in support tasks? Here’s your life raft.

Bring Voice into your all-in-one support stack

Unify all your support channels—email, chat, SMS, and calls—in one workspace. Then, handle requests 60% faster with Macros and AI-powered call summaries.

Channels
Chat
Help Center
Contact Form

Boost upsells with Shopify-backed insights

See every customer’s journey at a glance. Gorgias’s advanced Shopify integration puts order history and past tickets front and center, so you can suggest products, create orders, and solve issues while you talk.

Channels
Chat
Help Center
Contact Form

All-inclusive, hassle-free phone support

Enjoy unlimited talk time, agents, features, international calls, and phone numbers—at no extra cost. Get started in minutes, with no technical knowledge needed.

Channels
Chat
Help Center
Contact Form

Channels
Chat
Help Center
Contact Form

Give personal, high-quality support with a phone solution made for your Shopify brand

Let AI summarize your calls

All recorded calls and voicemails are automatically transcribed and summarized for quick and easy review.

Smart call routing and transfers

Custom call routing sends calls straight to the right agents, and quick transfers redirects callers to other agents and external numbers without the wait.

Transfer calls to a mobile phone during online or offline hours

Smooth call transfers keep support going anytime, anywhere, giving you flexibility and great customer service even after office hours.

Create a custom IVR menu

Callers can get the answers they need with one tap using an interactive voice response (IVR) menu, saving your agents time spent triaging.

Record calls to maintain quality support

Revisit recorded calls to provide feedback for your agents, use the recordings for agent training, and improve your overall support narrative.

Bring Voice and WhatsApp together under one number

Give shoppers a unified experience by handling WhatsApp calls and messages from the same number.

Track the impact of phone calls through comprehensive reports

Gain insights into call wait times, talk durations, and missed calls, enabling data-driven staffing decisions.

How our customers deliver exceptional integrated support

How New Holland Rochester Has Boosted Efficiency for 70 Agents and Cut Phone Support Costs with Gorgias Voice

70
agents using Gorgias Voice
75%
of phone tickets no longer need detailed manual notes
0
missed calls lost

How SuperATV Decreases Their Response Time by 84% and Resolution Time by 82%

84%
decrease in first response times
82%
decrease in resolution times

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

100,000
agents using Gorgias Voice
100
Tickets / Day
Zendesk
missed calls lost

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

100,000
agents using Gorgias Voice
100
Tickets / Day
Zendesk
missed calls lost

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

100,000
agents using Gorgias Voice
100
Tickets / Day
Zendesk
missed calls lost

How Try The World Drops Their Response Time to One Business Day By Having a Strong Shopify Integration

100,000
agents using Gorgias Voice
100
Tickets / Day
Zendesk
missed calls lost

Talk to your customers wherever they are

Chat Widget
Let your visitors interact with you in real time from your website.
Social Media
Monitor, react, and answer comments and DMs from Facebook and Instagram.
SMS
Meet customers where they’re most reachable — in their pocket.

Don’t just take our word for it...

Automating low-stakes, high-volume tickets lets my team focus on meaningful, personalized conversations and boosted our CSAT to 4.77.

Clara Zaoui

Clara Zaoui

Head of CRM and Customer Care

at

Joone

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

Dave Szymaszek

Dave Szymaszek

Head of Customer Experience

at

Marine Layer

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas.

Shauna Clearly

Shauna Clearly

Head of Ecommerce

at

Ekster

Connect 100+ ecommerce tools

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs

Join the 15,404 brands that use Gorgias every day

Start Free TrialBook a demo