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Learn the hard and soft skills customer service professionals need to be successful: active listening, technical knowledge, and positive language.

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Founder and CEO Nick O'Brien proves it's possible to overcome startup challenges when you're eager to acquire new skills.

AI-powered automation reduces costs and improves customer satisfaction. Learn actionable tips from Gorgias’s latest webinar with Shinesty.

Learn how TUSHY uses strategic timing in onsite campaigns to improve engagement, address customer concerns, and drive conversions.

Here’s how four ecommerce leaders deal with difficult customers without sacrificing customer experience quality.

Want to improve the level of service in your ecommerce business? Learn the key metrics and ways to run a customer service evaluation in this guide.