Adapt your CX team to AI Agent

Now that you’re up and running, get ready to see how AI Agent is going to level up your team and your CX! 

AI Agent will start to have an immediate impact on your CX. You’ll see:

• First Response Times improve as AI Agent responds to emails within 1 minute. 
• Resolution Time improve as AI Agent answers questions and performs updates in Shopify and other tool
• CSAT scores likely rise, as customers are satisfied with these instant, helpful, on-brand interactions

With AI Agent and Automate fully optimized, you can reduce up to 60% of the ticket volume handled by your team without adding any additional headcount, especially during peak seasons (BFCM). 

As for your team? AI Agent will make their roles more exciting as well. 

They won’t need to spend their time answering repetitive questions, but can instead focus their efforts on the more complex issues, VIPs, and interactions that drive LTV, and other cross-functional projects. 

Among AI Agent users, job satisfaction has increased thanks to spending less time on these boring, repetitive support interactions. 

For instance, agents at Obvi were promoted to half-time sales agents, prioritizing pre-sales conversations and driving revenue like an in-store associate:  

As another example, agents at Pajar were able enjoy a bonding activity that improved team morale:

"Thanks to the time we've saved by automating many of our routine tasks, our team has had the chance to bond more. We even had time for a team picnic and painted a picnic table outside! It’s been great to step away and spend time as a team occasionally, knowing that our customers are still being taken care of by the AI Agent. It’s really improved team morale."

— Noémie Rousseau, Customer Service Manager, Pajar

📚 Read Pajar’s story

Get ready to make a larger impact as your team is free to launch new support channels, drive cross-sell and upsell initiatives, and spend more time creating a world-class CX that drives your business forward.

Select a team member to manage AI Agent

We recommend nominating a member of your team as the Automate Lead and have them set a target to reach a 30%+ automation rate. 

To reach that goal, the Automate Lead should review tickets on a regular basis to understand how to automate more kinds of tickets with additional Guidance, Actions, and Help Center content.

Below are a couple of resources to help your team maximize automation performance:

• Check out our playbook on leveraging Flows to automate FAQs on your website
• Attend our recurring AI Agent webinars for additional help getting set up

➡️ Need help convincing your team why AI Agent is right for your brand? Use this presentation!