Automate inquiries that require order updates with Actions

The Guidance and Help Center content help AI Agent answer information questions and control its behavior. But you’re still missing out on the most powerful aspect of AI Agent: Actions. 

Actions enable AI Agent to perform tasks with your third-party apps, including Shopify. Without Actions, AI Agent would just be an FAQ bot — Actions make it a fully capable team member by letting it update orders, cancel subscriptions, and more.

With Actions, you can resolve over 2x the ticket value than without.

Our most popular Actions include: 

• Cancel order (Shopify)
• Edit shipping address (Shopify)
• Refund order (Shopify)
• Cancel subscription (Recharge)
• Update Order Address (ShipStation)
• Update Order Address (ShipMonk)
• Send return shipping status (Loop Returns)
• Send return portal link (Loop Returns)
• Custom actions (any 3rd-party app)

When setting up Actions, you can include conditions to control exactly when the Action can be performed. You can create a wide variety of conditions, including the order amount, date placed, order status, and much more. 

Here’s an example: Imagine a shopper places an order on a Saturday evening and immediately sends an email asking to change the shipping address. The change needs to be made before fulfillment, but your support team is offline for the weekend. Fortunately, your AI Agent can perform this Action.

In the image above, you can see that the conditions for this Action is that the order has not yet been fulfilled and must have been placed within the last day. Since the request was made immediately after the order was placed, the conditions are met and the Action can be performed. 

📺 Want help with Actions? Join our upcoming Actions webinar.