Enable AI Agent to start helping your customers

Once you equip AI Agent with knowledge and Actions, you’re ready to launch! 

Simply head to the Settings tab on the AI Agent page and enable AI Agent on Chat and Email!

Use the AI Agent Test environment

Remember, if you’re not ready to launch, you can always continue testing AI Agent’s responses in Test mode and updating Help Center and Guidance content as needed.

Head to the Test tab under AI Agent. Within this controlled environment, you simulate real interactions — including asking questions about orders and imitating Actions — to build trust with AI Agent, refine settings, and address any gaps in your AI Agent’s knowledge. 

Your next action item is simple: Take a moment to celebrate your progress and appreciate the fact that your team’s support volume is about to get a whole lot lighter.