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Table of contents
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Playbook
CX Design
Pricing
Expert Insights
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Magento
Voice
Social Media
SMS
Live Chat
Gorgias Team
Gorgias Product
Gorgias Engineering
Fulfillment and Returns
Email
Ecommerce Conversion
Ecommerce Growth
Ecommerce Customer Support
Customer Service Team Management
Customer Service Measurement
Customer Experience
BigCommerce
Automation and Self-Service
Customer Service Channels
Black Friday—Cyber Monday (BFCM)
Apps and Integrations
Shopify
Templates and Tips to Respond to Frustrated Customer Emails
Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations.
25 min read . By Jordan Miller
By Jordan Miller
8 Effective Ecommerce Email Marketing Automation Flows
Learn how to create effective automated email campaigns that deliver the right messages at the right time to your customers.
12 min read . By Astaeka Pramuditya
By Astaeka Pramuditya
3 Ways You Can Use Transactional Emails To Maximize Customer Lifetime Value
Transactional email have 3-4 times higher open rates than regular emails. In this post we share three ways to use them to drive additional revenue.
4 min read . By Sal Noorani
By Sal Noorani
You’re Doing It Wrong: Better Ways to Use Email as a Customer Service Channel
Explore actionable tips to make email your stepping stone to faster customer support.
10 min read . By Christelle Agustin
By Christelle Agustin
30+ Customer Service Email Templates & 5 Best Practices
Copy and customize these customer support email templates for your own CS team to answer and resolve customer issues faster.
35 min read . By Alexa Hertel
By Alexa Hertel
You’re Doing It Wrong: Better Ways to Use Email as a Customer Service Channel
Explore actionable tips to make email your stepping stone to faster customer support.
10 min read . By Christelle Agustin
By Christelle Agustin
30+ Customer Service Email Templates & 5 Best Practices
Copy and customize these customer support email templates for your own CS team to answer and resolve customer issues faster.
35 min read . By Alexa Hertel
By Alexa Hertel
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FAQ
Create powerful self-service resources
Capture support-generated revenue
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Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
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