Product tour
Products
Gorgias Helpdesk
All-in-one support inbox to respond to shoppers
Gorgias Automate
Instant resolutions for happier customers and a happier team
Gorgias Convert
Elevate your website conversion rate with powerful onsite campaigns
Ecommerce platforms
Shopify
Gorgias Automate
BigCommerce
Magento
WooCommerce
PrestaShop
Integrations
Omnichannel
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do
Artificial Intelligence
Lightspeed AI features to get more done in a fraction of the time
Statistics
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do
Klaviyo
Loop Returns
Recharge
Yotpo
App Store
Explore
100+
App Integrations
See Gorgias in action
Take the Tour ↗︎
Centralize 1:1 interactions
Email
Social media
Live chat
Voice
SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision
Self-service
Intents & sentiment detection
Macros
Respond faster
Automation add-on
Respond faster
Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management
Customer Sidebar
Multi-Stores
Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line
Live Statistics
Monitor performance in real time
Satisfaction survey
Keep your customers happy
Support performance
Your control center
PLATFORMS
Shopify
Magento
BigCommerce
New
OVERVIEW
Product overview
Machine learning & A.I.
Customer stories
Enterprise
Pricing
Partners
Tech Partners
Become a Tech Partner
Build an app
Browse the App Store
Refer a customer
Agency Partners
Become an Agency Partner
Find a partner
Agency Partner Portal
Refer a client
Ambassadors
Become an Ambassador
Meet our Ambassadors
Tech Partners
Build an integration
Browse the App Store
Developer Portal
Agency partners
Become a Agency Partner
Find a partner
Agency Partner Portal
Resources
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Events
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Refer a client
Log in
Book a demo
Get started
Sign up free
Book a Demo
Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Grow your business in 2025 with Conversational AI | Live event on Jan 16, 2025
Register today
↗
Ecommerce Growth
Table of contents
Heading 2
Want to provide Best-in-class CX to your Shoppers?
Try Gorgias Free Now
Playbook
CX Design
Gorgias Culture
Pricing
Expert Insights
llke Akcasoy
Magento
Voice
Social Media
SMS
Live Chat
Gorgias Team
Gorgias Product
Gorgias Engineering
Fulfillment and Returns
Email
Ecommerce Conversion
Ecommerce Growth
Ecommerce Customer Support
Customer Service Team Management
Customer Service Measurement
Customer Experience
BigCommerce
Automation and Self-Service
Customer Service Channels
Black Friday—Cyber Monday (BFCM)
Apps and Integrations
Shopify
What Happened when Beardbrand Moved Off Of Amazon?
Everyone told Beardbrand that moving off of Amazon was the worst thing they could do, but it turned out to be one of the best things they did.
8 min read . By Lucas Walker
By Lucas Walker
Ecommerce Growth
18 Proven Black Friday Marketing Ideas and Strategies
Explore ecommerce Black Friday marketing ideas and strategies to boost sales and engagement — from exclusive deals to influencer collaborations.
24 min read . By Fadeke Adegbuyi
By Fadeke Adegbuyi
Ecommerce Growth
Black Friday—Cyber Monday (BFCM)
How Campus Protein built a multi-million dollar business
The supplement industry is not often the first thing that comes to mind when looking to start a new business.
8 min read . By Sid Bharath
By Sid Bharath
Ecommerce Growth
Customer Loyalty: Bringing The Human Touch Back To Ecommerce
75% of consumers want to see more human interaction, not less. Here are three insights that will help you bring the human touch back to your online store.
3 min read . By Mollie Woolnough-Rai
By Mollie Woolnough-Rai
Ecommerce Growth
Customer Experience
How to Boost Sales with Blog Content for eCommerce Brands
Crafting informative content is one of the best ways to convert a consumer into a customer. However, cultivating a relationship with readers who will come back for information time and time again is a far more challenging task.
6 min read . By Ronald Dod
By Ronald Dod
Ecommerce Growth
What is Ecommerce Automation? Everything You Need to Know
Ecommerce automation is when businesses implement tools to replace manual processes. Here are the benefits of automating tasks for your business.
9 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
Automation and Self-Service
The Best Ecommerce Communities To Join To Grow Knowledge as an Online Merchant
Do you want to grow your store by learning from fellow online merchants? In this post, we discuss the top ecommerce communities that are open to new members.
11 min read . By Michelle Deery
By Michelle Deery
Ecommerce Growth
Increase Your Ecommerce CRO with A/B Testing & Optimization
Learn how to hypothesize, A/B test, and iterate with ecommerce CRO to improve your ecommerce store’s conversion rate and lift revenue.
12 min read . By Catherine Lambert
By Catherine Lambert
Ecommerce Growth
How to Build a Great Ecommerce Business Expansion Plan (included PDF template)
Your eCommerce business has proven to be successful and may have encountered growth limits. The natural next step is to expand, either by gaining more sales in your current market or moving into a new one.
9 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
13 Ecommerce Growth Strategies to Boost Revenue
The most successful brands don’t just chase new customers, they provide great customer experiences. Read our future-proof ecommerce growth tactics.
16 min read . By Ryan Baum
By Ryan Baum
Ecommerce Growth
The Ultimate Guide to Raising Funds for Ecommerce Brands
What fundraising is, why you should consider it, and how to raise those all-important funds to transform your ecommerce store.
13 min read . By Rohan Kapoor
By Rohan Kapoor
Ecommerce Growth
Influencer Marketing for Ecommerce: Strategies & Tips for Getting Started
As your business grows and adapts, influencer marketing for ecommerce can help you acquire more customers in your target audience.
9 min read . By Frederik Nielsen
By Frederik Nielsen
Ecommerce Growth
20 Essential Ecommerce KPIs for Growing Your Business
By providing insights for how your store is performing, ecommerce KPIs can serve as a roadmap to guide your strategy and help you meet your goals.
18 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
Ecommerce Launch Checklist: 15 Essential Steps to Win
Imagine you’ve just launched an ecommerce website. Over a week went by, but you still had zero sales.
14 min read . By Lavender Nguyen
By Lavender Nguyen
Ecommerce Growth
What Is Ecommerce Retention Rate? (And How To Improve It)
The average ecommerce retention rate is 31%. Learn how to calculate your customer retention rate and find out how to improve this metric here.
10 min read . By Ryan Baum
By Ryan Baum
Ecommerce Growth
Customer Service Measurement
A 10-step Guide to Ecommerce SEO for Beginners
SEO is a marketing method for getting more organic traffic to your website. Explore ten steps for improving your ecommerce SEO.
7 min read . By Julien Marcialis
By Julien Marcialis
Ecommerce Growth
How To Use Social Media To Grow Your Ecommerce Business
Our guide on how ecommerce brands can use social media to develop a following, directly influence sales, and improve the customer experience.
16 min read . By Alexa Hertel
By Alexa Hertel
Social Media
Ecommerce Growth
How to Optimize Your Ecommerce Strategy For Conversion & Retention
A successful ecommerce strategy is focused on providing customer experiences that boost conversion and retention. Learn more here.
14 min read . By Jordan Miller
By Jordan Miller
Ecommerce Growth
11 Key Ecommerce Trends for 2023 (Backed by Experts & Data)
These 11 ecommerce trends from Klaviyo, Loop, Yotpo, and other leaders will help you stay ahead in 2023 and beyond.
15 min read . By Jordan Miller
By Jordan Miller
Ecommerce Growth
How to Leverage an Email Signature Marketing Campaign for CX
Learn how email signature marketing can help boost brand awareness and can lead more traffic to your website.
12 min read . By Jordan Miller
By Jordan Miller
Ecommerce Growth
How To Scale Customer Support During Peak Season
75% of eCommerce stores are concerned about the rising customer service needs during the holidays. We talk about how to handle it in this post.
4 min read . By Romain Lapeyre
By Romain Lapeyre
Ecommerce Growth
Customer Service Team Management
6 examples of successful brand partnerships for Shopify
Looking to team up with another brand to market your Shopify store? We got you. Check out these six examples of successful collabs you can steal.
10 min read . By Kimberlee Meier
By Kimberlee Meier
Ecommerce Growth
Shopify
Shopify SEO Guide: Optimize Your Store for Organic Traffic
If you want potential customers to find your Shopify store, you'll need a strong SEO strategy that'll boost your website's search rankings and visibility.
24 min read . By Michelle Newblom
By Michelle Newblom
Ecommerce Growth
Using Social Commerce to Drive Growth & Revenue for Your Business
This guide covers everything you need to know about navigating social commerce, how it works, its benefits, and tips for creating an effective strategy.
15 min read . By Lauren Strapagiel
By Lauren Strapagiel
Social Media
Ecommerce Growth
The Annual Roadmap for Growing Your Ecommerce Store in 2021
Not sure how to create a roadmap that will make your ecommerce store profitable in 2021? Share ours with your team—it’s simple and effective.
14 min read . By Michelle Deery
By Michelle Deery
Ecommerce Growth
How to Calculate + Use Gross Merchandise Value (GMV)
Gross Merchandise Value (GMV) is a useful metric to monitor when running an ecommerce site. Traditionally, it’s one of the first numbers online merchants try to improve sales. It sounds simple enough: If you increase GMV, you’ll make more money, right? Not so fast.
5 min read . By Lavender Nguyen
By Lavender Nguyen
Ecommerce Growth
Why you haven't made your first sale yet: a brutal look at early stores
You’ve read the guides, you’ve updated your website and you’ve made yourself available to your customers 24/7. So why haven’t you made your first sale yet? Here’s what you might be doing wrong (and how you can make it right).
8 min read . By Jackie Whiting
By Jackie Whiting
Ecommerce Growth
New Data Shows 4 Ways Automation Impacts Customer Service
Data from 14,000 brands shows CX automation increased repeat purchases and CSAT scores and lowered response times and ticket-to-order ratios.
8 min read . By Christelle Agustin
By Christelle Agustin
Ecommerce Growth
Automation and Self-Service
Customer Expectations Have Changed — Here’s What You Can Do
Explore the top 6 ecommerce trends for 2024, from rising sales to SEO essentials and the power of AI and returns for growth.
10 min read . By Tina Donati
By Tina Donati
Ecommerce Growth
Customer Experience
Customer Retention on Paid Social: How to Keep Customers Coming Back
8 min read . By Accelerated Digital Media
By Accelerated Digital Media
Social Media
Ecommerce Growth
Previous
Load more
FAQ
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Create powerful self-service resources
Capture support-generated revenue
Automate repetitive tasks
Building delightful customer interactions starts in your inbox
Registered! Get excited, some awesome content is on the way! 📨
Oops! Something went wrong while submitting the form.