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Christelle Agustin
Content Writer at Gorgias
LinkedIn
Articles by Christelle Agustin
Playbook
CX Design
Ecommerce Customer Experience in 2023: Insights & What’s Next in 2024
8 min read . By Christelle Agustin
By Christelle Agustin
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Helpdesk Automation: What It Is, Why You Need It, and the Best Tools
11 min read . By Christelle Agustin
By Christelle Agustin
No items found.
An Ecommerce Guide to Customer Experience Automation
8 min read . By Christelle Agustin
By Christelle Agustin
No items found.
You’re Doing It Wrong: Better Ways to Use Email as a Customer Service Channel
10 min read . By Christelle Agustin
By Christelle Agustin
Customer Service Channels
Email
SLA Best Practices for Effective Support Ticket Management
8 min read . By Christelle Agustin
By Christelle Agustin
Customer Service Measurement
Customer Service Glossary: Main Terms and Definitions To Know
18 min read . By Christelle Agustin
By Christelle Agustin
Ecommerce Customer Support
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