Now that you have reviewed the performance of AI Agent, you can improve it through coaching. Specifically, by identifying and filling gaps in knowledge (in Help Center articles, Guidance, and Actions), as well as providing feedback to improve the AI algorithm.
When reviewing a ticket handled by AI Agent, you can:
We recommend setting aside at least one hour per week to review AI Agent’s responses — or more if your team has the bandwidth. Coaching is especially impactful when you get started with AI Agent, when you’ll find the most opportunities to create additional knowledge content and provide feedback.
