The best help desk for Ecommerce
4.7
over
433
reviews on
Gorgias is the right choice. Discover why leading e-stores are moving out of Tidio.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Used daily by
15,435
+ DTC brands
.svg)
No items found.
Why Gorgias is the right choice
Built-in Shopify actions
Connect your (entire) tech stack
Stop switching between tabs to support your customers. Gorgias offers over 100 in-depth integrations covering everything from returns (Loop) to SMS (Attentive), and everything in-between. By comparison Tidio offers 37 different integrations.
Free, unlimited seats
Handle high ticket volumes with ease
Ecommerce stores often have difficulties in managing large volumes of customer support tickets efficiently. They find that their current helpdesk systems, including Tidio, struggle to keep up as their businesses grow. Gorgias offers robust integration and automation features that help scale operations without overwhelming their support teams – helping them achieve more with less.
.avif)
Don’t wait months for onboarding
Get the full customer picture
It won’t take you months or weeks to ramp up in Gorgias. Most of our customers complete migration in 7 days and start answering emails, chat messages, and Instagram comments.
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
From the first login, Gorgias is set up with the tools you need. Our integrations don’t require technical people to step in and implement custom configuration in order to make it work for your needs. We anticipate the needs of our customers, and provide multiple channels to get in touch no matter the time or place. Hear it from our customers.
.avif)
“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
Nicole Snow, Founder & CEO @ Darn Good Yarn
What is possible to do with Gorgias
Manage all orders within Gorgias! You can make edits and returns on the same screen you reply to your customers. No setup or heavylifting needed with Gorgias!
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Back End Merchant Facing
Snooze tickets for custom period of time
Edit or refund orders from dashboard
Auto Assign tickets to different agents based on conditions
Auto tagging via identification of keywords used (Track my order)
Custom sidebar widget displays (Add any info from Shopify intergration for example)
Ticket merging (Customer might have sent two emails which creates two tickets)Twitter
Ticket logging (Who closed the ticket etc)
Toggle availability on Live Chat
Phone call numbers match up to customer data
Native Live Translations
Satisfaction survey after ticket has been closed (CSAT)
Automated Rules (Auto close ticket IF)
Shopify order data inserted in Macros/Canned responses
Auto Order tracking info/link insert
Leave internal notes on tickets
Agent Profile pictures
IOS & Andriod Mobile app
Time Logging Per Ticket
Resolution due time set
Watch ticket (Notfication when ticket is updated)
To do list for each ticket
User Roles and permission
Analytics (Date range can be changed)
Segment stats by agent, channel, tag or integrationBot
Total Tickets opened & closed
First response time to the minute
Resolution time of tickets
Messages sent & Received
One touch tickets (Only needed 1 response to close ticket)
Breakdown of tags used
Self-learning resources
Track revenue from tickets
Ticket Intent data (Why are they getting in touch?)
Track self service interactions
Agent online time
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Back End Merchant Facing
Snooze tickets for custom period of time
Edit or refund orders from dashboard
Auto Assign tickets to different agents based on conditions
Auto tagging via identification of keywords used (Track my order)
Custom sidebar widget displays (Add any info from Shopify intergration for example)
Ticket merging (Customer might have sent two emails which creates two tickets)Twitter
Ticket logging (Who closed the ticket etc)
Toggle availability on Live Chat
Phone call numbers match up to customer data
Native Live Translations
Satisfaction survey after ticket has been closed (CSAT)
Automated Rules (Auto close ticket IF)
Shopify order data inserted in Macros/Canned responses
Auto Order tracking info/link insert
Leave internal notes on tickets
Agent Profile pictures
IOS & Andriod Mobile app
Time Logging Per Ticket
Resolution due time set
Watch ticket (Notfication when ticket is updated)
To do list for each ticket
User Roles and permission
Analytics (Date range can be changed)
Segment stats by agent, channel, tag or integrationBot
Total Tickets opened & closed
First response time to the minute
Resolution time of tickets
Messages sent & Received
One touch tickets (Only needed 1 response to close ticket)
Breakdown of tags used
Self-learning resources
Track revenue from tickets
Ticket Intent data (Why are they getting in touch?)
Track self service interactions
Agent online time
.avif)
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Back End Merchant Facing
Snooze tickets for custom period of time
Edit or refund orders from dashboard
Auto Assign tickets to different agents based on conditions
Auto tagging via identification of keywords used (Track my order)
Custom sidebar widget displays (Add any info from Shopify intergration for example)
Ticket merging (Customer might have sent two emails which creates two tickets)Twitter
Ticket logging (Who closed the ticket etc)
Toggle availability on Live Chat
Phone call numbers match up to customer data
Native Live Translations
Satisfaction survey after ticket has been closed (CSAT)
Automated Rules (Auto close ticket IF)
Shopify order data inserted in Macros/Canned responses
Auto Order tracking info/link insert
Leave internal notes on tickets
Agent Profile pictures
IOS & Andriod Mobile app
Time Logging Per Ticket
Resolution due time set
Watch ticket (Notfication when ticket is updated)
To do list for each ticket
User Roles and permission
Analytics (Date range can be changed)
Segment stats by agent, channel, tag or integrationBot
Total Tickets opened & closed
First response time to the minute
Resolution time of tickets
Messages sent & Received
One touch tickets (Only needed 1 response to close ticket)
Breakdown of tags used
Self-learning resources
Track revenue from tickets
Ticket Intent data (Why are they getting in touch?)
Track self service interactions
Agent online time
.avif)
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ, help center, etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Back End Merchant Facing
Snooze tickets for custom period of time
Edit or refund orders from dashboard
Auto Assign tickets to different agents based on conditions
Auto tagging via identification of keywords used (Track my order)
Custom sidebar widget displays (Add any info from Shopify intergration for example)
Ticket merging (Customer might have sent two emails which creates two tickets)Twitter
Ticket logging (Who closed the ticket etc)
Toggle availability on Live Chat
Phone call numbers match up to customer data
Native Live Translations
Satisfaction survey after ticket has been closed (CSAT)
Automated Rules (Auto close ticket IF)
Shopify order data inserted in Macros/Canned responses
Auto Order tracking info/link insert
Leave internal notes on tickets
Agent Profile pictures
IOS & Andriod Mobile app
Time Logging Per Ticket
Resolution due time set
Watch ticket (Notfication when ticket is updated)
To do list for each ticket
User Roles and permission
Analytics (Date range can be changed)
Segment stats by agent, channel, tag or integrationBot
Total Tickets opened & closed
First response time to the minute
Resolution time of tickets
Messages sent & Received
One touch tickets (Only needed 1 response to close ticket)
Breakdown of tags used
Self-learning resources
Track revenue from tickets
Ticket Intent data (Why are they getting in touch?)
Track self service interactions
Agent online time
.avif)
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ, help center, etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Back End Merchant Facing
Snooze tickets for custom period of time
Edit or refund orders from dashboard
Auto Assign tickets to different agents based on conditions
Auto tagging via identification of keywords used (Track my order)
Custom sidebar widget displays (Add any info from Shopify intergration for example)
Ticket merging (Customer might have sent two emails which creates two tickets)Twitter
Ticket logging (Who closed the ticket etc)
Toggle availability on Live Chat
Phone call numbers match up to customer data
Native Live Translations
Satisfaction survey after ticket has been closed (CSAT)
Automated Rules (Auto close ticket IF)
Shopify order data inserted in Macros/Canned responses
Auto Order tracking info/link insert
Leave internal notes on tickets
Agent Profile pictures
IOS & Andriod Mobile app
Time Logging Per Ticket
Resolution due time set
Watch ticket (Notfication when ticket is updated)
To do list for each ticket
User Roles and permission
Analytics (Date range can be changed)
Segment stats by agent, channel, tag or integrationBot
Total Tickets opened & closed
First response time to the minute
Resolution time of tickets
Messages sent & Received
One touch tickets (Only needed 1 response to close ticket)
Breakdown of tags used
Self-learning resources
Track revenue from tickets
Ticket Intent data (Why are they getting in touch?)
Track self service interactions
Agent online time
Customer Facing
Native Live Chat Integration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
WhatsApp receive & reply to messages
Facebook & Instagram receive & reply to DM's via backend
Facebook & Instagram receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ, help center, etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Back End Merchant Facing
Snooze tickets for custom period of time
Edit or refund orders from dashboard
Auto Assign tickets to different agents based on conditions
Auto tagging via identification of keywords used (Track my order)
Custom sidebar widget displays (Add any info from Shopify integration for example)
Ticket merging (Customer might have sent two emails which creates two tickets)
Ticket logging (Who closed the ticket etc)
Toggle availability on Live Chat
Phone call numbers match up to customer data
Native Live Translations
Satisfaction survey after ticket has been closed (CSAT)
Automated Rules (Auto close ticket IF)
Shopify order data inserted in Macros/Canned responses
Auto Order tracking info/link insert
Leave internal notes on tickets
Agent Profile pictures
IOS & Android Mobile app
Time Logging Per Ticket
Resolution due time set
Watch ticket (Notification when ticket is updated)
To do list for each ticket
User Roles and permission
Analytics (Date range can be changed)
Segment stats by agent, channel, tag or integrationBot
Total Tickets opened & closed
First response time to the minute
Resolution time of tickets
Messages sent & Received
One touch tickets (Only needed 1 response to close ticket)
Breakdown of tags used
Self-learning resources
Track revenue from tickets
Ticket Intent data (Why are they getting in touch?)
Track self service interactions
Agent online time
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Back End Merchant Facing
Snooze tickets for custom period of time
Edit or refund orders from dashboard
Auto Assign tickets to different agents based on conditions
Auto tagging via identification of keywords used (Track my order)
Custom sidebar widget displays (Add any info from Shopify intergration for example)
Ticket merging (Customer might have sent two emails which creates two tickets)Twitter
Ticket logging (Who closed the ticket etc)
Toggle availability on Live Chat
Phone call numbers match up to customer data
Native Live Translations
Satisfaction survey after ticket has been closed (CSAT)
Automated Rules (Auto close ticket IF)
Shopify order data inserted in Macros/Canned responses
Auto Order tracking info/link insert
Leave internal notes on tickets
Agent Profile pictures
IOS & Andriod Mobile app
Time Logging Per Ticket
Resolution due time set
Watch ticket (Notfication when ticket is updated)
To do list for each ticket
User Roles and permission
Analytics (Date range can be changed)
Segment stats by agent, channel, tag or integrationBot
Total Tickets opened & closed
First response time to the minute
Resolution time of tickets
Messages sent & Received
One touch tickets (Only needed 1 response to close ticket)
Breakdown of tags used
Self-learning resources
Track revenue from tickets
Ticket Intent data (Why are they getting in touch?)
Track self service interactions
Agent online time
Richpanel
Customer Facing
Native Live Chat Intergration with Shopify
Multi Store Live Chat Integration
Can it connect to multiple Shopify stores
Offline Live Chat Mode With Email Capture
Does the livechat display when agents are offline
Live Chat return order self service
Live Chat trigger with link click on page - Create an "open chat" link on your page
Live Chat Built In FAQ
SMS receive & reply to messages
iMessage receive & reply to messages
Whats App receive & reply to messages
FB & Insta receive & reply to DM's via backend
FB & Insta receive & reply to comments via backend
Native knowledge base page
Out of the box, no extra apps needed
Native Customer Portal to open tickets, view FAQ, help center, etc
Chatbots that can answer order update question
Chatbots that can answer shipping cost questions
Back End Merchant Facing
Snooze tickets for custom period of time
Edit or refund orders from dashboard
Auto Assign tickets to different agents based on conditions
Auto tagging via identification of keywords used (Track my order)
Custom sidebar widget displays (Add any info from Shopify intergration for example)
Ticket merging (Customer might have sent two emails which creates two tickets)Twitter
Ticket logging (Who closed the ticket etc)
Toggle availability on Live Chat
Phone call numbers match up to customer data
Native Live Translations
Satisfaction survey after ticket has been closed (CSAT)
Automated Rules (Auto close ticket IF)
Shopify order data inserted in Macros/Canned responses
Auto Order tracking info/link insert
Leave internal notes on tickets
Agent Profile pictures
IOS & Andriod Mobile app
Time Logging Per Ticket
Resolution due time set
Watch ticket (Notfication when ticket is updated)
To do list for each ticket
User Roles and permission
Analytics (Date range can be changed)
Segment stats by agent, channel, tag or integrationBot
Total Tickets opened & closed
First response time to the minute
Resolution time of tickets
Messages sent & Received
One touch tickets (Only needed 1 response to close ticket)
Breakdown of tags used
Self-learning resources
Track revenue from tickets
Ticket Intent data (Why are they getting in touch?)
Track self service interactions
Agent online time
Every customer interaction in one place
The glue for your entire ecommerce stack
Simplify subscription management. View and edit customer details in one click when replying to requests.
Learn more >
Manage Facebook comments, ad comments, messages and mentions, right from Gorgias.
Learn more >
Engage with your Instagram community and quickly reply to mentions, messages, comments, and ad comments.
Learn more >
Streamline customer support with real-time conversations via Klaviyo SMS, and sync data from Gorgias to further target your customers in Klaviyo.
Learn more >
Display relevant customer information and the latest reviews left by customers in Gorgias.
Learn more >
Instantly connect your Shopify store to automate support, manage orders and increase conversion without switching tabs.
Learn more >
Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
Visit our App Store
Create seamless conversations between your marketing campaigns, shoppers, and support team. Automatically create tickets in Gorgias from Klaviyo SMS campaigns, and create segments in Klaviyo based on support interations in Gorgias. Learn more >
Visit our App Store
See Smile customer info next to every ticket in Gorgias, so your agents always know when they’re talking to your most loyal customers. Smile data can also be used in Macros to streamline responses. Learn more >
Visit our App Store
Manage customer subscriptions and customer service from one convenient location by displaying Recharge data next to support tickets. You can also cancel, re-activate, or refund subscriptions right from the helpdesk, or embed this data in Macros to automate the most common support questions. Learn more >
Visit our App Store
Allow your support agents to manage Yotpo product reviews, questions, loyalty plans, and referrals without leaving Gorgias. Display data in the Customer Sidebar next to every ticket, and choose to respond publicly or privately to offer the best support experience. Learn more >
Visit our App Store
Respond to Attentive SMS conversations and view customer data in Gorgias. Tickets will automatically be created for replies to Attentive SMS campaigns, so you can connect customers directly with a customer support rep to drive more revenue. Learn more >
Visit our App Store
Create tickets in Gorgias for replies to Postscript SMS campaigns, giving your agents the ability to work from one place without switching tools. They’ll also be able to better customize responses with full cross-channel conversation history and order information. Learn more >
Visit our App Store
Assign phone calls through Aircall to agents in Gorgias, allowing them to provide excellent phone support with the full context of a customers’ order details and conversation history. Learn more >
Visit our App Store
Create a seamless return and exchange flow by bringing Loop data into Gorgias. View refund status, shipping status, return reasons, and more from the same window you use to talk to customers, or navigate directly to your Loop Return Portal for faster processing. Learn more >
Visit our App Store
Sync customer and order information associated with a specific ShipBob account into a corresponding Gorgias account, so your agents can work faster from a single space. Display data in the Customer Sidebar next to tickets and quickly click through to the “Order Details” page in ShipBob for more details. Learn more >
Visit our App Store
ChannelReply lets you answer all your Amazon, eBay, Back Market and Walmart buyer messages from inside Gorgias. You can also use marketplace data inside Macros, so your agents can send personalized replies faster. Learn more >
Visit our App Store
Enrich support responses based on customer loyalty data. Bring LoyaltyLion data into the Customer Sidebar in Gorgias to see loyalty profiles, award points and encourage referrals straight from your helpdesk. Learn more >
Visit our App StoreNo items found.
Update shippping addresses, issue refunds, and create new orders all within Gorgias. When you connect your Shopify store, you’ll give your agents all the actions and information they need to resolve tickets from a single tab. Plus, you can use Shopify data within Macros and Rules for personalized automation that scales. Learn more >
don’t take our word for it
I like how easy it is to switch between social media, chats, and phone calls, along with easy access to apps like Shopify and Recharge from the customer's interaction window. I also enjoy how clear and crisp the phone connection continues to be.
Miranda S.
Gorgias has helped automate and streamline all customer touch points across e-mail and socials. This has allowed our small team to deal with thousands of e-mails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal, and the majority of issues can be resolved without having to leave the Gorgias portal. We utilize a subscription service, and Gorgias integration allows us to manage subscriptions from the portal.
Irvin M.
The best thing about Gorgias is that it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They could integrate up to 150 accounts. Mindblowing!
Mary Kaye D.
Super easy installation within the Shopify ecosystem and a wide array of integrations to provide a holistic picture of the customer and provide easy support and customer relationship management solution. Review collected by and hosted on G2.com.
Thomas G.
I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.
Brittany B.
It has many useful features such as snooze, automation of macros, assigning tickets to a team or agent, merging tickets and contacts, and many features.
It has business sites/platform integrations like Shopify. It helps us automate some basic actions that normally needed to be performed on a different site using different tools.
Allan James C.
Out-of-the-box functionality is awesome including algorithms that process email subject/body and provide scoring. Training material is competitive with leaders in online training, and implementation/configuration was easy with Shopify, Facebook/Instagram, Klaviyo, Aircall, and multiple mailboxes.
Jason L.
Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and seeing all customer orders within the Gorgias interface. It saves me time from having to jump around from site to site.
Allison D.
The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history, and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent.
Bob L.
I like how the team can all answer the emails and leave internal notes. Also same with the phone calls. I appreciate how the whole team can listen to the voicemails and write notes for customer phone team. The system is extremely easy for a few of our tech challenged employees. The support from our rep at Gorgias has been great. Tony has gone above and beyond to answer all my questions and help me set up the phone line!
Verified User in Cosmetics
I like how easy it is to switch between social media, chats, and phone calls, along with easy access to apps like Shopify and Recharge from the customer's interaction window. I also enjoy how clear and crisp the phone connection continues to be.
Miranda S.
Gorgias has helped automate and streamline all customer touch points across e-mail and socials. This has allowed our small team to deal with thousands of e-mails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal, and the majority of issues can be resolved without having to leave the Gorgias portal. We utilize a subscription service, and Gorgias integration allows us to manage subscriptions from the portal.
Irvin M.
The best thing about Gorgias is that it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They could integrate up to 150 accounts. Mindblowing!
Mary Kaye D.
Super easy installation within the Shopify ecosystem and a wide array of integrations to provide a holistic picture of the customer and provide easy support and customer relationship management solution. Review collected by and hosted on G2.com.
Thomas G.
I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.
Brittany B.
It has many useful features such as snooze, automation of macros, assigning tickets to a team or agent, merging tickets and contacts, and many features.
It has business sites/platform integrations like Shopify. It helps us automate some basic actions that normally needed to be performed on a different site using different tools.
Allan James C.
Out-of-the-box functionality is awesome including algorithms that process email subject/body and provide scoring. Training material is competitive with leaders in online training, and implementation/configuration was easy with Shopify, Facebook/Instagram, Klaviyo, Aircall, and multiple mailboxes.
Jason L.
Gorgias makes my job so easy. It is so nice to have everything in one place! I love the integration with Shopify and seeing all customer orders within the Gorgias interface. It saves me time from having to jump around from site to site.
Allison D.
The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history, and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent.
Bob L.
I like how the team can all answer the emails and leave internal notes. Also same with the phone calls. I appreciate how the whole team can listen to the voicemails and write notes for customer phone team. The system is extremely easy for a few of our tech challenged employees. The support from our rep at Gorgias has been great. Tony has gone above and beyond to answer all my questions and help me set up the phone line!
Verified User in Cosmetics
Joone
Loop
Uqora
Comfort One Shoes (shopify)
italic
I like how easy it is to switch between social media, chats, and phone calls, along with easy access to apps like Shopify and Recharge from the customer's interaction window. I also enjoy how clear and crisp the phone connection continues to be.
Miranda S.
Gorgias has helped automate and streamline all customer touch points across e-mail and socials. This has allowed our small team to deal with thousands of e-mails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal, and the majority of issues can be resolved without having to leave the Gorgias portal. We utilize a subscription service, and Gorgias integration allows us to manage subscriptions from the portal.
Irvin M.
The best thing about Gorgias is that it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They could integrate up to 150 accounts. Mindblowing!
Mary Kaye D.
Super easy installation within the Shopify ecosystem and a wide array of integrations to provide a holistic picture of the customer and provide easy support and customer relationship management solution. Review collected by and hosted on G2.com.
Thomas G.
I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.
Brittany B.
Joone
Loop
Uqora
Comfort One Shoes (shopify)
italic
I like how easy it is to switch between social media, chats, and phone calls, along with easy access to apps like Shopify and Recharge from the customer's interaction window. I also enjoy how clear and crisp the phone connection continues to be.
Miranda S.
Gorgias has helped automate and streamline all customer touch points across e-mail and socials. This has allowed our small team to deal with thousands of e-mails and messages in the most efficient manner. The Shopify integration allows all information to be displayed right in the portal, and the majority of issues can be resolved without having to leave the Gorgias portal. We utilize a subscription service, and Gorgias integration allows us to manage subscriptions from the portal.
Irvin M.
The best thing about Gorgias is that it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They could integrate up to 150 accounts. Mindblowing!
Mary Kaye D.
Super easy installation within the Shopify ecosystem and a wide array of integrations to provide a holistic picture of the customer and provide easy support and customer relationship management solution. Review collected by and hosted on G2.com.
Thomas G.
I love the integrations it has with Shopify and the ability to create custom macro messages for repeat customer issues. Everything is right there on the screen, don't have to click around to different screens.
Brittany B.
MAKE AN INFORMED DECISION
See it for yourself!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.