See our top tips for utilizing Twitter for customer service and learn why it’s a non-negotiable tool for your team.

Our guide on how ecommerce brands can use social media to develop a following, directly influence sales, and improve the customer experience.

Learn why more companies are using Facebook Messenger to offer customer service, as well as best practices, and how to set it up.

Have you ever encountered a situation when you didn't know how to respond to a customer's Instagram comment? If yes, this post will give you some ideas to handle it effectively.

Social media customer service is tricky. If you respond to comments formally and robotically, you risk harming your brand’s perception and alienating customers. But if you infuse too much personality, your words might be misunderstood.

A collection of Rules, Tags and Views to manage Instagram in Gorgias, based on real customer examples of how they manage their help desk.

Did you know you can sell on Instagram and make a lot of money without spending a dime? In case you miss it, here are 10 ways to get that.

Explore our list of powerful Shopify apps that allow you to leverage your social media channels and better support your ecommerce business.

This guide covers everything you need to know about navigating social commerce, how it works, its benefits, and tips for creating an effective strategy.

Using social media as a support channel can be unwieldy. Here’s how to use social media for customer service, including handy tools and examples.

WhatsApp is one of the most important customer service channels, especially for global businesses. Here’s how to manage it.