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NetSuite
Sync NetSuite data into Gorgias to give your agents important customer & order information in a single tab.
Get started with Gorgias
Overview
How
NetSuite
x Gorgias works together
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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
NetSuite
Sync NetSuite data into Gorgias to give your agents important customer & order information in a single tab.
NetSuite is an all-in-one cloud business management solution that helps organizations operate more effectively.
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/business-intelligence/netsuiteNetSuite
NetSuite is an all-in-one cloud business management solution that helps organizations operate more effectively.
Description
NetSuite is the #1 cloud ERP, encompassing financials, CRM, and ecommerce. It helps brands work more efficiently, take control of inventory and fulfillment, and bring all tools together in a unified business management suite.
With this integration, you can:
- Add over 40 NetSuite fields to a widget in the Gorgias Customer Sidebar.
- Sync customer information from NetSuite into Gorgias.
- Sync order information from NetSuite into Gorgias.
- Sync RMA information from NetSuite into Gorgias.
- View the last 10 orders that have been created or modified.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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