Ecommerce customer experience platform

Grow with AI-powered CX

To grow your brand, you need to offer experiences that build loyalty. Meet the automated CX platform that delights customers, empowers your team, and drives your business forward.

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Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

Make it a Gorgias experience

Buying online should feel as personal and effortless as visiting your favorite store.

Growth depends on creating personalized, accurate, and fast customer conversations.

Gorgias gives your brand the tools to create amazing customer experiences that grow your online stores.

Here's how...

Every conversation in one powerful inbox

Connect your channels and tools to end tab-shuffling
Boost efficiency with an organized, automated inbox
Easily push updates to Shopify and 100+ other tools
Personalize every response with rich customer data

Explore Helpdesk ↗︎

Automate 60% of your customer support. Focus on what humans do best.

Reach full resolutions with AI designed for shipping, returns, exchanges, subscriptions, and order questions
Spend less time on basic, repetitive tickets
Focus on VIPs and escalations, lifting your CSAT
Teach AI your brand voice and processes for seamless interactions

Explore Automate ↗︎

Drive more revenue with a seamless customer shopping experience

Lift conversions by 15% with onsite campaigns
Offer personalized pre-sales support
Reduce bounce rate with unique discounts
Enhance interactions with instant live help

Explore Convert ↗

See Gorgias in action

Learn how Gorgias empowers teams and streamlines CX.

Automation that saves your online store time and money

In the past year over 6,000 stores collectively saved:

9250000

Hours saved managing support

$323000000

in support costs saved annually

Supporting brands as unique as yours

"Customers can self-serve for 50% of interactions, which means our team has more time to focus on tickets that need human attention."

Molly Kerrigan

Senior Director of Retention

Shinesty

Connect your entire ecommerce tech stack

Connect 100+ apps to empower your team, share customer data between tools, and make updates in other apps — all from within Gorgias.

Explore all integrations ↗︎

Unlike other AI tools, we offer...

Actions that Resolve, Not Just Respond

Our AI Agent handles tasks like editing orders or shipping info through integrations like Shopify and Recharge. It ensures requests align with your policies and confirms with shoppers. Easy to set up and manage.

Empathetic AI, Higher CSAT

Gorgias AI’s human-like tone can be fine-tuned to match your brand. Plus, every response is AI-reviewed for quality, resulting in higher CSAT scores and faster resolutions—within just one minute.

Personalized Responses for Key Inquiries

Integrate Gorgias AI with tools like Shopify, Loop Returns, and Recharge to provide tailored responses for shipping, returns, subscriptions, and order updates, personalized to each shopper.

Hands-On Onboarding for Immediate Results

Our Customer Success team offers hands-on onboarding to get you up and running with AI from day one.