Ecommerce customer experience platform

Grow with AI-powered CX

To grow your brand, you need to offer experiences that build loyalty. Meet the automated CX platform that delights customers, empowers your team, and drives your business forward.

Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

Make it a Gorgias experience

Buying online should feel as personal and effortless as visiting your favorite store.

Growth depends on creating personalized, accurate, and fast customer conversations.

Gorgias gives your brand the tools to create amazing customer experiences that grow your online stores.

Here's how...

Every conversation in one powerful inbox

  • Connect your channels and tools to end tab-shuffling
  • Boost efficiency with an organized, automated inbox
  • Easily push updates to Shopify and 100+ other tools
  • Personalize every response with rich customer data

Automate 60% of your customer support. Focus on what humans do best.

  • Reach full resolutions with AI designed for shipping, returns, exchanges, subscriptions, and order questions
  • Spend less time on basic, repetitive tickets
  • Focus on VIPs and escalations, lifting your CSAT
  • Teach AI your brand voice and processes for seamless interactions

Drive more revenue with a seamless customer shopping experience

  • Lift conversions by 15% with onsite campaigns
  • Offer personalized pre-sales support
  • Reduce bounce rate with unique discounts
  • Enhance interactions with instant live help

See Gorgias in action

Learn how Gorgias empowers teams and streamlines CX.

Automation that saves your online store time and money

In the past year over 6,000 stores collectively saved:
9250000
Hours saved managing support
$323000000
in support costs saved annually

Connect your entire ecommerce tech stack

Connect 100+ apps to empower your team, share customer data between tools, and make updates in other apps — all from within Gorgias.

Unlike other AI tools, we offer...

Actions that Resolve, Not Just Respond
Our AI Agent handles tasks like editing orders or shipping info through integrations like Shopify and Recharge. It ensures requests align with your policies and confirms with shoppers. Easy to set up and manage.
Empathetic AI, Higher CSAT
Gorgias AI’s human-like tone can be fine-tuned to match your brand. Plus, every response is AI-reviewed for quality, resulting in higher CSAT scores and faster resolutions—within just one minute.
Personalized Responses for Key Inquiries
Integrate Gorgias AI with tools like Shopify, Loop Returns, and Recharge to provide tailored responses for shipping, returns, subscriptions, and order updates, personalized to each shopper.
Hands-On Onboarding for Immediate Results
Our Customer Success team offers hands-on onboarding to get you up and running with AI from day one.

Improved CX with maximum ROI

36%
Increase in repeat purchases
52%
Reduction in resolution time
26%
Reduction in tickets-per-order
Real results based on 15,000+ Gorgias customers

Get started and see why over 15,000 brands trust Gorgias

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