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Key support metrics

First response time
Resolution time
Satisfaction score

Customer support channels

Avg ticket distribution per channel
% Brands using channels
Support performance by channel
1.6
hrs
First Response Time
6.1
hrs
Resolution Time
/5
Satisfaction Score
3.1
hrs
First Response Time
9.9
hrs
Resolution Time
4.4
/5
Satisfaction Score
1.4
hrs
First Response Time
13.4
hrs
Resolution Time
/5
Satisfaction Score