Overview
How
Postscript
x Gorgias works together
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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Postscript
Respond to Postscript SMS conversations from Gorgias
SMS marketing for growing Shopify stores.
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/postscriptPostscript
SMS marketing for growing Shopify stores.
Description
Improve customer experience and drive more revenue with SMS. Enables your support agents to directly answer customer support related questions via text message.
Connecting Postscript to Gorgias allow you to:
- Create SMS tickets inside Gorgias
- Respond to the tickets in the Gorgias interface. The answers will be sent out via the same SMS number that the initial message came through.
When the ticket is closed in Gorgias, the ticket history is removed from Postscript, and any future responses from the customer will create a new ticket in Gorgias.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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