Klaviyo, a unified customer platform for email, SMS, and more, gives your online brand direct ownership of your consumer data and interactions—so you can talk to every customer like you know them, and grow your business on your own terms. 

With this integration, you can service your customers from Gorgias and sync communications with Klaviyo SMS Conversations, without having to toggle between applications, as well as include Gorgias events in your Klaviyo Campaigns and Analytics dashboards.

Leveraging this integration will allow you to:

Save time & work more efficiently

Provide customer support via Klaviyo SMS conversations & minimize back-and-forth between systems.

Respond to support messages more quickly 

Inbound messages in Klaviyo automatically lead to ticket creations in Gorgias, allowing support agents to provide a solution directly.

Increase customer satisfaction

Fast and helpful support will leave your customers raving about your brand

Target campaigns based on customer support interactions, including: 

• Promoting sales or new products to customers who had positive support experiences to drive incremental revenue
• Excluding customers with open support tickets from promotional campaigns
• Sending discounts to win back customers who reported poor support experiences