Overview
How
Bigblue
x Gorgias works together
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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/en-US/bigblue-107017Bigblue
Track Bigblue orders in Gorgias
Categories
Description
The best fulfillment solution for e-commerce brands
Hundreds of brands leverage our warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales.
Bigblue's technology allows brands to offer prime-like deliveries, branded tracking e-mails, a return portal, and much more. Every order is automatically prepared in our enterprise-grade logistics network. It has never been that easy to connect multiple sales channels and ship worldwide.
Contact our team to learn more about Bigblue and request a demo.
Give superpowers to your support team
With the Bigblue App for Gorgias, you can:
- Display Bigblue data directly in your Gorgias sidebar
- Automatically create alerts for delivery issues and proactively solve them
- Easily escalate an issue to Bigblue for carrier delays or lost parcels
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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