11 Re:amaze Alternatives: Which Helpdesk to Choose?

Re:amaze is an intuitive customer helpdesk that helps online businesses collaborate on a shared inbox and internal notes. Its user interface is its most outstanding feature, especially for email. But even with a user-friendly look, its functions have limitations:

• Interacting with social media posts must be done outside of Re:amaze
• Existing conversations sometimes split into new conversations
• A limited number of file formats accepted as attachments
• Fewer app integrations than other helpdesks

A straightforward user interface is just one requirement of what makes a good helpdesk software. If you’re searching for a customer service tool that is both intuitive and effective, we’ve gathered 11 Re:amaze alternatives for every type of support team.

Gorgias: Best Re:amaze alternative for ecommerce stores

Gorgias is the best helpdesk for ecommerce businesses that need an all-in-one support tool. Packed with features from order management to customer support, Gorgias helps online stores offload tedious tasks with AI, so support agents can connect with customers on a closer level.

Features: Gorgias has more ecommerce and revenue features than Re:amaze 

Gorgias caters to ecommerce stores of all sizes, including small businesses and larger direct-to-consumer brands. Gorgias’s features were created to take care of ecommerce-related tasks in mind, from order and ticket management to customer outreach, all with the help of AI.

Instantly connect to Facebook, Instagram, WhatsApp, and 100+ apps

Customers expect their favorite businesses to be on social media, and Gorgias makes it easy with instant access to Facebook, Instagram, Instagram Ads, and WhatsApp. These handy native integrations lead to better follower-to-customer engagement and conversions.

Faster resolution times with one-click order management actions

Gorgias simplifies order management thanks to deep integrations with Shopify, BigCommerce, Magento, and other ecommerce platforms. Without switching tabs, you can stay in Gorgias and update orders with convenient actions:

• Create, cancel, refund, or duplicate orders
• Generate unique discount codes
• Check stock
• View a customer’s order history

🛍️ Learn more about Gorgias and Shopify.

Automation: Gorgias’s automation works out of the box

Automation features are included on all Gorgias plans, allowing your team to deliver exceptional customer service without a paywall. Out of the box, you have access to:

• Macros
• Rules
• Flows
• Help Center and FAQ pages
• Satisfaction surveys
• AI-powered intent detection

One of Gorgias’s best features is intent detection, an AI-trained feature that identifies the intent and sentiment of customer messages. This means your agents can sort tickets by positive or negative sentiment and their intent (e.g. shipping issue, refund request, etc.) without doing any of the work.

Plans can also be boosted with Automation Add-on to enable autoresponders, interactive conversations, an in-chat order tracking portal, and more on your chat widget. 

Integrations: Gorgias has 10x more integrations with Shopify and other ecommerce apps than Re:amaze

Gorgias integrates with 100+ ecommerce apps like Klaviyo, ReCharge, BOLD, Recart, and Attentive. In comparison, Re:amaze only integrates with eight ecommerce apps.

Channels

Gorgias is a multi-channel support tool that includes:

• Email
• Live chat
• Social media (Facebook and Instagram)
• WhatsApp
• SMS
• Voice
• Help Center
• Contact form

Apps

Gorgias also has strong API integrations with over 100 apps that ecommerce brands use daily, including:

• Ecommerce platforms: Shopify, BigCommerce, and Adobe Commerce (Magento)
• Marketing tools: Klaviyo, Attentive, and more
• Reviews and loyalty tools: Yotpo, LoyaltyLion, and more 
• Subscription tools: Recharge, Skio, and more
• Shipping and fulfillment tools: ShipBob, LateShipment.com, and more
• Returns tools: Loop Returns, Returnly, and more

Given the different channels we use, our laptops would have 10 different tabs open. It was difficult to get a cohesive view of the customer. But with Gorgias + Recharge, we see all information in one window and have better visibility into the customer to manage their subscription, saving us a ton of time.

– Uqora

💰Learn how Kulani Kinis saves $400K in refunds using Gorgias with Loop integration.

Reporting: Gorgias offers detailed revenue reporting (on top of support performance analytics)

Your support efforts are easily quantified with Gorgias’s support performance statistics, real-time team statistics, and revenue statistics so that all your important decisions are backed by data.

Used with Ticket Fields, a feature that allows you to assign custom properties to tickets, you can generate in-depth reports based on your chosen properties. These reports transform your data into impactful tables and charts, bringing valuable insights into your team's top priorities.

In contrast, Re:amaze does not report on revenue data. Rather, they focus on ticketing metrics, customer satisfaction, and agent performance statistics.

Pricing: Gorgias offers up to 500 user seats, Re:amaze charger per user

Gorgias begins at $10 for 3 users and 50 billable tickets per month. This Starter plan includes social media and app integration, reporting, basic automation, and self-onboarding resources. The rest of the plans allow up to 500 user seats and increased ticket allowance.

If you want more channels and advanced automation features, consider these add-ons:

• Voice Add-on: $30 per month
• SMS Add-on: $20 per month
• Automation Add-on: $180 per month

Does Gorgias have a free trial?

Yes, Gorgias has a 7-day free trial.

🔢 You can check out Gorgias’s pricing here.

Help Scout: Best alternative to Re:amaze for SaaS and startups

Help Scout is a great choice for small teams in a startup or SaaS business. Like Re:amaze, it combines a clean design with a shared inbox and the ability to assign, save, and tag conversations. Help Scout also has its own bot, Beacon, which can function as a chat or self-service menu. 

If customer conversations are your priority, Help Scout is a good fit. If ticket management is integral to your operations, you’re better off with software that has dedicated ticketing and automation features.

🆚 Compare Help Scout and Gorgias.

Features: Help Scout is simpler, but basic features are behind a paywall

Users on G2 rate Help Scout’s ease of use and setup higher than Re:amaze. On top of a shared inbox, message assigning, and automated workflows, collision detection is Help Scout’s standout feature. This allows agents to see when other agents are working on messages — so you don’t duplicate your efforts.

Unfortunately, basic features like Messenger and ecommerce integrations are locked behind Help Scout’s higher-priced plans. So, if you’re a small team, Help Scout’s Standard plan will suit you just fine. Otherwise, consider a helpdesk with more features out of the box, like Gorgias.

Automation: Help Scout’s automation features are limited

Help Scout’s automation is nothing out of the ordinary and can be found in its Beacon widget and workflows. With Beacon, you can add pre-loaded answers to FAQs so customers can get quick responses. With workflows, you can automate repetitive tasks like redirecting emails to team members.

Re:amaze also includes workflows but has better chatbot capabilities like order tracking and interactive self-service menus. Plus, you don’t need to pay extra for these features — they’re standard across all of Re:amaze’s plans.

Integrations: Help Scout has 2x more integrations than Re:amaze

Help Scout has a total of 105 integrations, while Re:amaze only has 46. Help Scout’s main integrations are with tech industry tools like Salesforce, HubSpot, Jira, and Slack, and are missing key social integrations like Instagram. 

Channels

Help Scout is compatible with the following channels:

• Email
• Live chat
• Phone
• Facebook Messenger (not on the Standard plan)

Apps

Help Scout can connect to over 100 apps, such as:

• HubSpot
• Google Apps
• Freshbooks
• Shopify
• WooCommerce
• Zapier

Reporting: Help Scout has broader reporting abilities than Re:amaze

Help Scout and Re:amaze’s reporting are similar but Re:amaze’s reporting is more comprehensive. Help Scout focuses on conversation, email, phone, and customer happiness metrics. Re:amaze is able to do the same but adds overall reports for staff performance, outbound messages, first response resolve rates, and more. 

Overall, Help Scout’s reporting options are quite basic, which enforces that Help Scout is best for small teams who don’t need to handle much data.

Pricing: Help Scout is slightly cheaper but Re:amaze has more features

Help Scout starts at $20 per user per month with a maximum of 25 users. The following plans, Plus for $40 per user per month and Pro for $65 per user per month, are made for growing teams and come with more mailboxes, user seats, and advanced API access.

Re:amaze is slightly pricier at $27 per user per month for the Basic plan, $46 per user per month for the Pro plan, and $65 per user per month for the Plus plan. 

Help Scout has a 15-day free trial.

Zendesk: Best alternative to Re:amaze for non-ecommerce enterprise companies

Zendesk is one of the most popular customer service tools with non-ecommerce enterprise companies, like tech businesses, banks, and airlines. It serves as a reliable helpdesk solution for global companies and support teams outside of the ecommerce space.

With that said, smaller businesses like online stores may find Zendesk too advanced, all-compassing, and unfocused on ecommerce needs. Users seem to echo this sentiment as Zendesk’s ease of setup is rated 7.9/10 on G2 which is below average for helpdesks.

🆚 Compare Zendesk and Gorgias.

Features: Zendesk has more advanced features (behind large paywalls)

Zendesk is far superior in its customer service features than Re:amaze. As software used by enterprise-level businesses, Zendesk offers omnichannel communication, robust analytics, and powerful chatbot features backed by ChatGPT. 

However, access to custom analytics and advanced AI is only available on Zendesk’s high-tier plans, Suite Growth, Suite Professional, and Suite Enterprise.

Automation: Zendesk AI is powered by ChatGPT

Zendesk’s chatbots are one of a few helpdesks powered by OpenAI’s ChatGPT, making it suitable for teams who face thousands of tickets daily. Chatbots can be personalized with pre-set answers or can use machine learning to give your customers answers offline without a human agent.

AI can even speed up your team’s internal processes by offering macro suggestions — but it’s only available on the most premium plans, Suite Professional or Suite Enterprise.

Integrations: Zendesk has hundreds of app integrations, with limitations

As a helpdesk for all industries, Zendesk has a vast library of 1,000+ apps. Zendesk’s top integrations are productivity apps like Asana, Slack, Mailchimp Campaign, and Trello. However, usability is a common issue with many integrations as some users report a lack of features available when compared to their native apps.

Channels

Zendesk can connect on the following channels:

• Email
• Voice
• SMS
• Live chat

Apps

Zendesk integrates with a number of apps, like:

• Salesforce
• JIRA
• Klaus
• Dialpad
• Shopify

“We just started using Gorgias, came from Zendesk and had bad experiences there. Love the customer service and the help in setting everything up. I got a [walkthrough] step by step when I was having issues and am very grateful for that.”

– Puro Sound Labs

💰 Learn how Oger sped up resolution time by 69%.

Reporting: Zendesk Explore has more detailed reporting options

Zendesk Explore offers a broader range of reporting capabilities compared to Re:amaze. With Zendesk Explore, you can predict growth and design personalized dashboards to align with your sales objectives. You can craft your own reports or choose one from Zendesk's collection of pre-existing reports.

Zendesk Explore offers three different plans: Explore Lite, which comes with pre-built reports; Explore Professional, which enables you to make your own custom reports; and Explore Enterprise, which includes a live dashboard and enables sharing.

Pricing: Zendesk’s plans are pricier and are meant for enterprise teams

Zendesk’s plans are more inclusive of enterprise companies than most helpdesks.

Zendesk’s pricing starts at $19 per user per month for only its customer support features. For more features, the Suite Team plan is $49 per user per month and goes up to Suite Growth at $79 per user per month, and Suite Professional at $150 per user per month.

If you’re a larger team, you’ll need to speak to a Zendesk sales agent to build a custom plan starting at $215 per month.

8 other Re:amaze competitors to consider

Every helpdesk has its strengths and some may be better suited to your needs than others. If you’re still searching for your right fit, check out 8 other helpdesk alternatives to Re:amaze below.

Intercom: Best CRM-like Re:amaze alternative

Intercom is a robust alternative to Re:amaze, offering a combination of CRM capabilities and helpdesk features. Like Zendesk, Intercom is best for large businesses in the sales and marketing industries. If you're set on a standalone support tool, Intercom might prove to be too complicated for your operations.

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Intercom pricing

Intercom starts at $74 per month on the Starter plan, which is divided into three levels: Support, Engage, and Convert. However, it's important to note that all Starter plans do not include social media integration, which can create a significant gap between your product and potential customers.

If you’re interested in enterprise-level plans, you’ll need to contact an Intercom agent for pricing details.

Zohodesk, Salesforce Service Cloud, and HubSpot Support Hub: For teams already using one of these CRMs

It's likely that you’re already using Zoho Desk, Salesforce, or Hubspot. These powerful CRMs are best if you’re familiar with them. In that way, sticking with the same brand may be the easiest route, so you can avoid the tedious processes of onboarding and data migration.

If you’re a new user and interested in the advanced capabilities of Zoho Desk, Salesforce, or Hubspot, expect a significant learning curve. Alternatively, if your requirements are more focused on a helpdesk solution, you may prefer a standalone helpdesk software.

Zoho Desk pricing

Zoho Desk starts at $14 per user per month with the Starter plan and goes up to the Enterprise plan at $40 per user per month.

Zoho Desk has a 15-day free trial. 

Salesforce Service Cloud pricing

Salesforce Service Cloud starts at $25 per user per month for up to 10 users and scales up to enterprise plans starting at $150 per user per month. You can also get the full Salesforce CRM, not just the helpdesk, for $300 per user per month. 

Salesforce Service Cloud has a 30-day free trial. 

HubSpot Support Hub pricing

HubSpot Support Hub starts at $50 per month for 2 users with the Starter CRM Suite and scales up to enterprise-level plans starting at $500 for 5 users. 

HubSpot Support Hub has a 14-day free trial.

HappyFox: Best for IT support

HappyFox is a customer service tool that’s best used for IT support, whether you’re a non-profit, school, or government organization. Its most unique feature, LogMeIn Remote integration, allows technicians to securely access customer devices from a remote location. This feature 

It’s worth mentioning that some users have reported HappyFox can be slow at times, even delaying notifications. Most of HappyFox’s features are robust, but if you face a constant stream of tickets, it’s worth looking at a more reliable ticket management system like Gorgias.

HappyFox pricing

HappyFox’s pricing starts at $29 per agent per month on the Mighty plan and scales up to enterprise-level plans starting at $69 per agent per month. If you have a large support team, you can get the Unlimited plan at $1,149 per month.

HappyFox has a 14-day free trial.

Freshdesk: Best with a free plan

Not every support team has the budget for an enterprise-grade subscription to a helpdesk. Fortunately, Freshdesk is the only helpdesk in our recommendations that offers a free plan. Whether you’re a budding online business or want to try out all your options before committing, Freshdesk is a superb pick.

On Freshdesk’s free plan, you have access to: 

• Up to 10 user seats
• Email ticketing
• Knowledge base creation
• Automated actions upon ticket creation
• Embeddable contact forms and solution articles
• A basic Facebook channel

Freshdesk pricing

Freshdesk’s Support Desk product starts at $0 for up to 10 users on the Free plan, $15 per user per month on the Growth plan, and scales up to the Enterprise plan at $79 per user per month.

Freshdesk also has a 21-day free trial. 

🆚 Compare Gorgias and Freshdesk.

Gladly: Best for non-automation teams with large budgets

Gladly takes a different approach when it comes to automation. Instead of focusing on chatbots, Gladly’s People Match® feature matches customers with a dedicated agent best equipped to give them answers. When a customer returns, they'll be matched with the same agent to maintain a strong customer relationship.

Gladly still has automation features like interactive voice response (IVR) for convenient phone support and self-service chat options. However, their person-first philosophy makes them the best tool for businesses that sell products that require more in-depth conversations or instructions.

Gladly pricing

Gladly starts at $150 per agent per month for the Hero plan and scales up to the Super Hero plan which starts at $180 per user per month, both with a minimum of 10 seats. 

Gladly does not have a free trial.

🆚 Compare Gladly and Gorgias.

tawk.to: Best (and free) standalone live chat

tawk.to stands out as the only live chat software recommendation in our list, rather than a multi-purpose helpdesk solution. If your website is your greatest source of traffic, rather than your social channels, consider tawk.to. The best part is that it’s free.

If you’re a one-person operation, having tawk.to’s mobile appy your side can help you take customer conversations on the go.

tawk.to pricing

tawk.to is free. The drawback is a “powered by tawk.to” watermark at the bottom of your live chat widget which can be removed by paying $19 per month. In addition, smaller-sized businesses without a dedicated support team can hire official tawk.io support agents for $1 per hour.

Kustomer: Best AI chatbot

Kustomer’s chatbot is best for those whose website is their main source of both conversions and conversations. Its chatbot uses customer data to trigger messages based on the URL being viewed, the number of times a page has been viewed, and more. You can further personalize responses with third-party integrations. 

Kustomer pricing

Kustomer only has two pricing plans: $89 per user per month for the Enterprise plan and $139 per user per month for the Ultimate plan. The main difference between these plans is the increase in API rate limits, which is important if your team relies on app integrations.

Kustomer does not offer a free trial.

🆚 Compare Kustomer and Gorgias.

Front: Best for client services

Front places a strong emphasis on internal collaboration through its email-sharing feature. Emails can be assigned to specific individuals, even those outside your immediate team so that no task is left behind. To make sure your inbox is organized, emails can also be tagged with private or shared tags.

It's important to note that some users have reported Front's user experience to be less reliable. Instances range from accidental activation of keyboard shortcuts to emails getting lost in folders. Therefore, be sure to thoroughly configure Front to avoid slowing down your workflow.

Front pricing

Front starts at $19 per user per month with a maximum of 10 users on the Starter plan. Its most popular plan, Scale, costs $99 per user per month and requires a minimum of 20 users. 

🆚 Compare Front and Gorgias.