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Tone
View your two-way SMS conversations directly in the Gorgias dashboard.
Additional charges may apply
Get started with Gorgias
Overview
How
Tone
x Gorgias works together
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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Tone
View your two-way SMS conversations directly in the Gorgias dashboard.
Tone is the one-for-you SMS Sales Engine that unlocks 24% more revenue for your e-commerce store through lightning-fast text message conversations.
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://tonemessaging.zendesk.com/hc/en-us/articles/360050934572-Tone-x-Gorgias-Integration-SetupTone
Tone is the one-for-you SMS Sales Engine that unlocks 24% more revenue for your e-commerce store through lightning-fast text message conversations.
Categories
Description
Text your customers like a human. Tone helps your e-commerce store capture more revenue with AI-enhanced, human text message conversations at scale. On behalf of your company, our service agents respond to incoming text messages lightning fast while staying on brand and in your tone.
Leveraging Tone, you can:
- Capture more of your abandoned checkouts by directly answering questions your customers have about the products they are interested in
- Run two-way conversational SMS and MMS campaigns
- Answer customer questions lightening fast through a click-to-text number
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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