ChatGPT + Yuma = AI Ticket Assistant

Featuring recent breakthrough in Artifical Intelligence, Ticket Assistant by Yuma AI is the newest addition to your customer support team! This innovative app uses the latest in AI technology to automatically analyze and generate responses to customer support tickets, freeing up your team's time and allowing them to focus on more complex issues. With Ticket Assistant, you can expect to automate most of your pre-sale support tickets, improving response times and increasing customer satisfaction.

AI Automatic Response Drafting

As soon as a ticket comes in, our AI begins analyzing the inquiry and drafting the most appropriate response for the customer. If Yuma is confident about its response, a draft will be suggested to the agent when they open the ticket. If not, nothing will show up, ensuring that the agent's workflow is not disrupted and that each customer inquiry is handled efficiently and effectively.

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Instruct Yuma

Click a button, succinctly write what you want to say, and Yuma will instantly generate a complete draft using your brand voice. Your draft will always remain on-brand, polite, and grammatically correct.

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Custom Knowledge Base

Yuma can only be effective if it has a thorough understanding of your business. After being installed on your Help Desk, Yuma automatically builds an entire Knowledge Base tailored to your brand.

This ensures that our AI can provide accurate and personalized responses that align with your business needs.

Writing style Customization

Yuma can learn your writing style from your past tickets. It then uses that style to draft its future responses. This ensures that all responses are on-brand, with the right tone and in perfect English.

Conversation Thread Summarization

Click a button and instantly get a summary of your entire conversation thread with a customer. Save it on the customer profile for historical context or share it with your team for escalation.

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Multilingual and Auto-Translation

Yuma speaks the 15 most common languages. Incoming ticket languages don't matter; Yuma will adapt and draft its response in the appropriate language.

One-Click "Reply & Close Ticket"

We are building Ticket Assistant to be as convenient and helpful as possible for your support team.

With just a click of a button, your agents can quickly send our drafted response, close the ticket, and move on to their next task. This not only saves time, but it also significantly boosts productivity of the whole support team.

Help Desk Native Integrations

We are currently integrating with Gorgias and Shopify natively. Support for other platforms, including Zendesk, is coming soon. If you need support for a specific platform, please don't hesitate to contact us.

Yuma can also handle Gorgias integration with multiple Shopify stores.

Shopify Integration

Yuma automatically retrieves information from your Shopify products and pages. When a customer makes a new inquiry, Yuma retrieves live prices and availability of product variants. Yuma is always up-to-date, using your Shopify data to guide customers and boost sales.

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