Overview
How
Retently
x Gorgias works together
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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Retently
Customer Experience Management Software
Customer Experience Management Software
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://help.retently.com/en/articles/6024976-set-up-gorgias-transactional-email-surveysRetently
Customer Experience Management Software
Categories
Description
Build engaging customer experiences for brand growth and repeat sale. Measure customer satisfaction with NPS, CSAT, or CES surveys following support interactions when tickets are updated or closed in Gorgias. Identify and tackle service issues causing dissatisfaction or preventing customer returns. Export survey results into Gorgias as customer properties.
- Measure customer satisfaction after each support interaction in Gorgias, such as ticket status update or closure.
- Personalize and A/B test survey templates and send them via a dedicated email delivery infrastructure.
- Uncover the key drivers impacting your CX and export results into Gorgias as customer properties.
How Retently & Gorgias work together?
- Send transactional surveys when tickets are updated or closed in Gorgias.
- Export survey responses to customers’ profiles in Gorgias as properties.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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