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Okendo
Create tickets in Gorgias for Okendo product reviews to follow up with every customers.
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Overview
How
Okendo
x Gorgias works together
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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Okendo
Create tickets in Gorgias for Okendo product reviews to follow up with every customers.
Marketing app for product reviews & UGC
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/reward-and-loyalty/okendoOkendo
Marketing app for product reviews & UGC
Categories
Description
What is Okendo?
Okendo is a customer marketing platform and an Official Google Reviews partner that helps brands capture and showcase high-impact social proof such as product ratings & reviews, customer photos & videos, and Q&A messageboards.
Who uses Okendo?
Okendo is for high-growth consumer brands such as Netflix, SKIMS, Thermomix, and Bali Body that want to elevate their marketing efforts with the power of reviews and social proof.
What are Okendo's top features?
- Review request emails: Configure triggers to send automated request emails at the perfect time
- Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews
- Review displays: Extensive range of widgets to showcase user-generated content at strategic locations throughout the buyer’s journey
- Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic
- Third-Party integrations: Sync Okendo to your existing tech stack without missing a beat
- Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards
How customizable is it?
All customer-facing aspects can be customized to ensure brand alignment including:
- Review display widgets
- Review request emails
- Review capture forms
What else should I know?
- Customer Success - Our Customer Success team provides hands-on support and guidance for installing and using Okendo
- Fast Widgets - The Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance
- Headless Support - Okendo is compatible with all leading headless languages and frameworks
- Review Syndication - Okendo has partnered with various 3rd parties to enable review syndication to many of the world's largest big-box retailers
- API - Access to Okendo's suite of APIs is available for merchants on the Advanced plan and above
Integrates with
Smile, Zendesk, Gorgias, LoyaltyLion, Klaviyo, Postscript, Attentive, and many more.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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