Translation By Lingpad
Enhance your ecommerce support with Lingpad's AI-powered translation automation app. This AI technology empowers your agents to provide a seamless support experience to your global customers.
By leveraging Lingpad's nuanced AI algorithms, your agents can translate online purchase queries and customer conversations with speed and accuracy, ensuring a unified experience for all.
With our human-like AI translation, we equip your monolingual eCommerce support agents with multilingual powers. Install the Lingpad app for your online store's support platform and see your CSAT, NPS, and CLV soar high.
Key Features of Lingpad's Translation App
🤖️ Human-like AI Translation: The human-like AI-powered translations will help preserve the meaning and essence of your ecommerce support queries after the localization.
🔌 No-code Integration: Connect Lingpad with your Gorgias platform effortlessly; NO CODING required. Automate the localization process to offer quick resolutions for online purchase queries.
🔄 Built-in Automations: Lingpad streamlines your ecommerce support localization journey with auto language detection. This helps auto-translate queries and responses in the detected language and show them to agents and customers in real-time.
💥 120+ Languages Supported: Communicate with international shoppers in 120+ native languages through an AI-powered translation automation tool. It allows your agents to break language barriers and help your brand expand beyond regional boundaries.
📈 Advanced Analytics: Track advanced analytics for your multilingual ecommerce support queries and customer interactions. Monitor words/tickets translated by agents, compare data monthly/yearly, and make informed decisions.
💰 Pay-as-You-Grow: Our pay-as-you-grow pricing offers the flexibility to pay only for the words you translate and scale your multilingual support whenever required.
🤝 PII Protection: Lingpad's preview translation mode allows agents to safeguard sensitive or personally identifiable information, such as online shoppers' credit card details.
Top eCommerce Brands that Trust Lingpad for Multilingual Customer Support:
Ab InBev, Leroy Merlin, Mookie Toys, Hairburst, Hannu, Einova and many more.
Want to See Lingpad in Action?
Want to see the Lingpad app for Gorgias in action? Here are the following steps:
1. Check out the product tour of the Lingpad app.
2. Watch the demo video of Lingpad for Gorgias to understand better.
3. Read the step-by-step process of using the Lingpad app for Gorgias.
How Does the Lingpad Translation App Work in Gorgias?
1. Connect and integrate the Lingpad app with your Gorgias support platform and enable AI translation from the Lingpad platform or enter '!LP-AI-ON' in the Internal Note to any support ticket.
2. Now open any multilingual ticket. Lingpad will auto-detect the language and instantly translate the message to the agent's preferred language.
3. Agents can respond through the Internal Note by starting with "!". Lingpad will localize your response from the note and send the translated message to the customer in real-time.
4. You can easily customize the detected language by adding a language tag from the top. You can also add known or preferred languages that your agents speak from the Lingpad dashboard.
Pricing
Our pay-as-you-grow pricing is designed to accommodate your business's needs as you scale your multilingual support. For detailed pricing information, visit our website.
