Translation By Lingpad
Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate in multiple languages.
The Lingpad app is a lifesaver for you if your agents are not sure how to respond or resolve multilingual chats or tickets assigned to them. It's the only tool that offers contextual translation to help enhance your e-commerce support experience.
Lingpad's nuanced AI algorithms translate support queries that perfectly align with your brand's style, tone, and terminology. And that's not all; here are some key pain points the Lingpad app solves that you may face with other translation tools:
Key Pain Points Translation by Lingpad App Solves
💡 Human-like AI Translation Quality: Lingpad's translation quality is based on advanced AI algorithms that outperform Google, Amazon, Microsoft, and DeepL's translation engines.
💰 Truly Cost-effective Pricing: Our word-based pay-as-you-grow pricing is designed to reduce translation costs. There are no hidden costs, no extra charges for punctuation and language detection, and no wasting your unused translation characters or credits with Lingpad.
🗣 Agent Permission and Customization: Allow access of the Lingpad app to your eCommerce support agents. Also, set their base or default language and add known languages they understand and don't require translation to improve ticket handling efficiency.
🔄 Auto Translate For All Channels: The Lingpad app offers two-way translation of your support tickets received through different channels. You even get the translation of email subject lines to provide all-round support to your shoppers.
📈 Glossary Support for All: The glossary feature in Lingpad helps keep your brand-specific terms consistent with their approved translation without paying extra or upgrading your plan.
🔤 Support for 120+ Languages: The Lingpad app supports over 120 languages to ensure no stone is left unturned in breaking language barriers between your agents and customers.
Top eCommerce Brands that Trust Lingpad for Multilingual Customer Support:
Ab InBev, Leroy Merlin, Mookie Toys, Hairburst, Hannu, Einova, and many more.
Want to See Lingpad in Action?
Want to see the Lingpad app for Gorgias in action? Here are the following steps:
1. Check out the product tour of the Lingpad app.
2. Watch the demo video of Lingpad for Gorgias to understand better.
3. Read the step-by-step process of using the Lingpad app for Gorgias.
How Does the Lingpad Translation App Work in Gorgias?
1. Connect and integrate the Lingpad app with your Gorgias support platform. Enable Automatic translation from the Lingpad platform, or enter '!LP-AI-ON' in the Internal Note of any support ticket.
2. Now open any multilingual ticket. Lingpad will auto-detect the language and instantly translate the message to the agent's preferred language.
3. Agents can respond through the Internal Note by starting their message with "!". Lingpad will localize your message in the note and send the translated message to the customer in real time.
4. You can easily customize the detected language by adding a language tag from the top. You can also add known or preferred languages that your agents speak from the Lingpad dashboard.
Pricing
Our pay-as-you-grow pricing is designed to accommodate your business's needs as you scale your multilingual support. For detailed pricing information, visit our website.
