Dotdigital

Dotdigital is a leading customer engagement platform that helps retailers turn data into insight and action. Using Dotdigital, brands can acquire, convert and retain customers using multiple channels, including email, SMS, live chat, push notifications and more, all in one platform. Drive engagement and revenue with automated personalized customer experiences at scale.

Integrate Gorgias and Dotdigital for a complete view of your customers' engagement:

Import contacts with open tickets into a Gorgias address book within Dotdigital, enabling you to monitor your customers' experiences with your brand.

‍Sync Gorgias ticket information as insight data in Dotdigital, and start segmenting contacts and building automations based on ticket status, subject line, channel, and more.

Import suppor ticket information to Dotdigital to get more insight into customers so you can personalize your messaging, content, channel and timing.

Forward SMS replies received in Dotdigital to Gorgias for seamless communication between your customers and your support staff.

Provide insight into your Dotdigital contact's communication subscriptions from within Gorgias by using the Dotdigital widget.