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RedRoute
Redoute is the first chatbot for your phone channel, fully integrated, and already used by leading Gorgias brands.
Get started with Gorgias
Overview
How
RedRoute
x Gorgias works together
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“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
All of your customer support channels in one place
Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
RedRoute
Redoute is the first chatbot for your phone channel, fully integrated, and already used by leading Gorgias brands.
RedRoute is the first and only plug-and-play AI voice agent featuring the most advanced voice technology on the market.
Get started with Gorgias
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/voice-and-phone/red-routeRedRoute
RedRoute is the first and only plug-and-play AI voice agent featuring the most advanced voice technology on the market.
Categories
Description
RedRoute offers AI-enabled customer support call automation designed for affordability, easy implementation, and instant results. Launching our Voice Experience Automation Platform™ takes as little as 30 minutes and produces immediate results.
With RedRoute + Gorgias you can:
- Automate 80% of your call types like order status, returns, warranty and more
- Enable seamless agent handoff with rich caller data so agents spend less time gathering information and more time helping customers
- Open and close phone tickets automatically
- Create tickets with voicemail transcriptions
Use cases:
- Reduce stress and free up time for agents by eliminating tier 1 calls
- Enable 24/7 phone support without expanding staffing
- Reduce wait-time and call time to improve customer experience
- Handle unexpected spikes in call volume
- Add a phone line without implementing a contact center
The value is in the metrics:
- 20% reduction in phone support costs
- 50% reduction in abandoned calls
- 40% reduction in queue time
- 20% reduction in talk time
- 40% reduction in ASA (average speed to answer)
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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