The most efficient way to provide personalized Instagram support
Gorgias makes it easy to engage with messages, comments, mentions, or ad comments directly from your helpdesk, with detailed ecommerce information and powerful automation tools.
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Drowning in support tasks? Here’s your life raft.
Manage all Instagram interactions in one place
Reply to comments, send a message, engage with a Story mention, or take a public comment to a private conversation. No matter how shoppers or influencers are engaging with your brand, your agents will be empowered to interact right back without opening separate browser tabs.
Craft personalized, contextualized replies
Take the guesswork out of who you’re interacting with. View a user’s message history (on Instagram and other channels like email and chat) in one centralized view, along with data from over 65+ integrations including Shopify, Klaviyo, and Yotpo.
Spend less time answering “Where’s my order?” questions
Our powerful automation tools allow you to free up your agents to focus on the most important conversations, while automatically responding to the messages you get all the time (like saying “Thanks!” for the Story mention or sending a personalized order update).
Simplify Instagram support for your store
Reply to public comments with private messages
Easily change your reply type within the same message thread, so your agents can share a private discount code or send a personal shipping update all from the same view.
Reply to Instagram ad comments
Get the most out of your advertising efforts by engaging with top-level comments on Instagram ads.
View conversation history, up to 50 private messages
Even if it’s an agent’s first time interacting with a follower, they’ll be equipped with the full message history to customize their reply for a personalized conversation.
Import 30 days of posts and comments for immediate context
When you add the Instagram integration, you can immediately import past conversations for a smooth transition to managing conversations in Gorgias.
Hide unwanted comments
Control the comments that appear to your Instagram community and hide the ones that don’t meet your guidelines.
Know when your brand is mentioned
Join the conversation, even if it’s happening outside of your own posts. Gorgias makes it easy to respond to every interaction in posts or stories that your store is tagged in.
Track the impact of phone calls through comprehensive reports
How our customers deliver exeptional support on social channels
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