Gorgias vs.

Richpanel

Richpanel is budget-friendly. You get what you pay for.

Richpanel’s low price tag has greater costs: slow loading times, inaccurate analytics, extremely limited AI, and poor agent productivity.

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Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Richpanel

Performance

AI

Reporting

Scale

Transparency

Performance

Brands leave Richpanel for performance issues

Choose the cheap tool, and pay with slow loading times, unreliable reporting, missed notifications, and automations that don’t fire—all reported by Richpanel customers who returned to Gorgias. The Gorgias team has 10x more engineering power and prioritizes a smooth, reliable experience.

AI

Choose the full conversational AI, not a “worse version of ChatGPT”

Gorgias offers industry-leading Conversational AI that helps drive revenue and cut costs for your brand. Our AI Agent can autonomously answer questions, drive upsells, and even manage orders for your customers.

Richpanel’s AI is extremely surface-level. It repurposes your articles into non-personalized responses. One Shopify review calls it a “worse version of ChatGPT” and “never uses the AI.”

Reporting

Reliable reports and trustworthy insights

Choose Gorgias and get 20+ pre-built reports, customizable dashboards, and powerful insights to spot trends and improve your operations.

‍

Meanwhile, unreliable reports are a top complaint of Richpanel’s customers: 90% of ex-Richpanel customers who switched back to Gorgias complained about inaccurate data.

Scale

Grow with Gorgias, fall behind with Richpanel

50% of the 1,500 largest stores on Shopify choose Gorgias. Ensure your brand’s success with access to product specialists, custom integrations, advanced analytics, multi-brand and multi-language support, and more — all backed by a 10x larger Engineering team.

‍

Choose Richpanel, and your team may have to move tools again due to their undersized team of 30, slow support responses, and a backlog of bugs to fix.

Transparency

Know what you’re getting every step of the way

Every part of your journey with Gorgias is crystal clear, from pricing, product support, and product roadmap. Transparency even extends to our product experience, where you can easily see exactly how AI Agent responded to any customer questions.

‍

With Richpanel, you’ll endure more bumps in the road due to fluctuating pricing and features like AI only being temporarily free.

Performance

Brands leave Richpanel for performance issues

Choose the cheap tool, and pay with slow loading times, unreliable reporting, missed notifications, and automations that don’t fire—all reported by Richpanel customers who returned to Gorgias. The Gorgias team has 10x more engineering power and prioritizes a smooth, reliable experience.

AI

Choose the full conversational AI, not a “worse version of ChatGPT”

Gorgias offers industry-leading Conversational AI that helps drive revenue and cut costs for your brand. Our AI Agent can autonomously answer questions, drive upsells, and even manage orders for your customers.

Richpanel’s AI is extremely surface-level. It repurposes your articles into non-personalized responses. One Shopify review calls it a “worse version of ChatGPT” and “never uses the AI.”

Reporting

Reliable reports and trustworthy insights

Choose Gorgias and get 20+ pre-built reports, customizable dashboards, and powerful insights to spot trends and improve your operations.

‍

Meanwhile, unreliable reports are a top complaint of Richpanel’s customers: 90% of ex-Richpanel customers who switched back to Gorgias complained about inaccurate data.

Scale

Grow with Gorgias, fall behind with Richpanel

50% of the 1,500 largest stores on Shopify choose Gorgias. Ensure your brand’s success with access to product specialists, custom integrations, advanced analytics, multi-brand and multi-language support, and more — all backed by a 10x larger Engineering team.

‍

Choose Richpanel, and your team may have to move tools again due to their undersized team of 30, slow support responses, and a backlog of bugs to fix.

Transparency

Know what you’re getting every step of the way

Every part of your journey with Gorgias is crystal clear, from pricing, product support, and product roadmap. Transparency even extends to our product experience, where you can easily see exactly how AI Agent responded to any customer questions.

‍

With Richpanel, you’ll endure more bumps in the road due to fluctuating pricing and features like AI only being temporarily free.

Learn why a VP of Retention chooses Gorgias over Richpanel to save costs and scale

Hear directly from brands why they chose Gorgias over Richpanel

Read case study↗

Hard to navigate and somewhat buggy interface

“The interface is clunky and hard to navigate. Chats get missed due to no alerts, tickets auto-assign and create extra work, duplicate chats are common, and there are countless small bugs. After 4 months with RP, my team voted 20-0 to switch back to Gorgias.”

Alex Brecher

,

CEO

at

Netrition and BariatricPal

Read case study↗

Messy data analytics

“Their analytics are a mess. They are inaccurate. Sometimes we would pull data with some filters, then re-export it with the same filters and get different data.”

Zoe Kahn

,

Founder

at

Inevitable Agency

Read case study↗

Limited customizations and complex workflows set-up

“Lower tier plans may lack some advanced features and customizations, limiting customizations. Some features like automation workflows and custom reporting may take time to master.”

Multiple user reviews

,

at

G2

Gorgias delivers proven results across the board

See why brands turn to Gorgias for delightful, on-brand support experiences.

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Ready to get started?

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Hear directly from brands why they chose Gorgias over Richpanel

Read case study↗

Hard to navigate and somewhat buggy interface

“The interface is clunky and hard to navigate. Chats get missed due to no alerts, tickets auto-assign and create extra work, duplicate chats are common, and there are countless small bugs. After 4 months with RP, my team voted 20-0 to switch back to Gorgias.”

Alex Brecher

,

CEO

at

Netrition and BariatricPal

Read case study↗

Messy data analytics

“Their analytics are a mess. They are inaccurate. Sometimes we would pull data with some filters, then re-export it with the same filters and get different data.”

Zoe Kahn

,

Founder

at

Inevitable Agency

Read case study↗

Limited customizations and complex workflows set-up

“Lower tier plans may lack some advanced features and customizations, limiting customizations. Some features like automation workflows and custom reporting may take time to master.”

Multiple user reviews

,

at

G2

Learn why a VP of Retention chooses Gorgias over Richpanel to save costs and scale

What’s the difference between Gorgias and Richpanel?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Richpanel

Conversational AI in email

–

Conversational AI in chat

–

Pre-built AI Actions

–

Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Richpanel

Recharge

–

Klaviyo

–

Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

–

How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Richpanel

Customize sidebar with customer data

–

Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Richpanel

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

–

Revenue generated from support

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Ticket Intent trends

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Custom reporting

–

Talk to me about pricing.

Gorgias

Richpanel

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$9/month

–

AI pricing model

Per resolution

–

Price

$0.50-$1/resolution

–

Unlimited users

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Anything else I should know?

Gorgias

Richpanel

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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