Gorgias vs.

Richpanel

Gorgias ensures reliability. Richpanel struggles with performance issues.

With a deeper Shopify integration, robust helpdesk capabilities, and an actual AI Agent, top ecommerce brands choose Gorgias over Richpanel.

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Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Richpanel

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

Shopify

AI

Integrations

Enterprise

Support

Shopify

Gorgias is the #1 Shopify helpdesk

With Gorgias, agents can manage orders, refunds, and more directly from the sidebar — no manual work required. Shopify-backed and fully integrated, Gorgias offers true automation, using Shopify data in Macros and Rules.

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Richpanel’s approach? Manual, limited, and lacking automated actions.

AI

Gorgias has an AI Agent — Richpanel doesn’t

Richpanel prominently mentions AI in their marketing, but their AI tool is basically ChatGPT with limited value, only helping agents expand or shorten drafts.

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Gorgias’s AI Agent is autonomous and a true part of your team. It answers emails like a human, with empathy and brand voice, to automatically resolve up to 60% of your emails. AI Agent can even connect to Shopify and other tools to update orders, manage subscriptions, and more.

Integrations

Connect your ecommerce tech stack

Gorgias focuses on high-quality integrations with tools most ecommerce brands use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ additional apps.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard with a full implementation team, custom integrations, advanced analytics, multi-brand and multi-language support, and more.

‍

Gorgias's 300+ engineers, success managers, and implementation experts deliver new, value-packed features for your success, while Richpanel operates with a team of just 30.

Support

Easy enough for small-but-mighty teams

Quickly become a Gorgias expert with an easy-to-setup platform, intuitive UI, tons of resources and templates, and a helpful support team available 24/7.

‍

Richpanel's small team means smaller brands have to figure things out on their own, while Enterprise tiers are prioritized. With Gorgias, Pro+ plans get the support of the Implementation, Support, and Success teams.

‍

Gorgias starts at $10/month for 3 agents. Richpanel starts at $9/month for 1 agent.

Shopify

Gorgias is the #1 Shopify helpdesk

With Gorgias, agents can manage orders, refunds, and more directly from the sidebar — no manual work required. Shopify-backed and fully integrated, Gorgias offers true automation, using Shopify data in Macros and Rules.

‍

Richpanel’s approach? Manual, limited, and lacking automated actions.

AI

Gorgias has an AI Agent — Richpanel doesn’t

Richpanel prominently mentions AI in their marketing, but their AI tool is basically ChatGPT with limited value, only helping agents expand or shorten drafts.

‍

Gorgias’s AI Agent is autonomous and a true part of your team. It answers emails like a human, with empathy and brand voice, to automatically resolve up to 60% of your emails. AI Agent can even connect to Shopify and other tools to update orders, manage subscriptions, and more.

Integrations

Connect your ecommerce tech stack

Gorgias focuses on high-quality integrations with tools most ecommerce brands use. Enjoy easy-to-set-up and deeper integrations with Klaviyo, Attentive, Loop Returns, Recharge, and 100+ additional apps.

Enterprise

Powerful enough for top Shopify Plus brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard with a full implementation team, custom integrations, advanced analytics, multi-brand and multi-language support, and more.

‍

Gorgias's 300+ engineers, success managers, and implementation experts deliver new, value-packed features for your success, while Richpanel operates with a team of just 30.

Support

Easy enough for small-but-mighty teams

Quickly become a Gorgias expert with an easy-to-setup platform, intuitive UI, tons of resources and templates, and a helpful support team available 24/7.

‍

Richpanel's small team means smaller brands have to figure things out on their own, while Enterprise tiers are prioritized. With Gorgias, Pro+ plans get the support of the Implementation, Support, and Success teams.

‍

Gorgias starts at $10/month for 3 agents. Richpanel starts at $9/month for 1 agent.

See how Gorgias provides brands with the support they need to serve their customers

Gorgias delivers proven results across the board

See why brands turn to Gorgias for delightful, on-brand support experiences.

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Shopify Rating

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Shopify Rating

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Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

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Shopify Rating

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G2 Ease of Setup

Trustpilot Score

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Hear directly from brands why they chose Gorgias over Richpanel

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

Insightful automations

"We thought we knew what our FAQs were, but data from Gorgias was incredibly insightful to understand which FAQs to automate. That's one reason it's really valuable to have our Helpdesk tickets and automation features in one tool."

Ron Shah

,

CEO and Co-founder

at

Obvi

What’s the difference between Gorgias and Richpanel?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Richpanel

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Richpanel

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Richpanel

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Richpanel

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$9/month

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AI pricing model

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Price

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Unlimited users

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Anything else I should know?

Gorgias

Richpanel

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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What about key ecommerce integrations?

Gorgias

Richpanel

Recharge

–

Klaviyo

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Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

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Join the 15,000+ brands that use Gorgias every day

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