Gorgias for Enterprise

Where the largest Shopify brands deliver winning experiences

Streamline support, convert shoppers, and scale past your competition with the #1 conversational commerce platform.

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520+ Reviews

40% of the top 250 Shopify brands choose Gorgias

Transform your CX with conversational commerce

Radical cost-control

Grow your business, not your headcount.

AI that’s 20% the cost of new hires.

Operational excellence

Boost agent productivity with automation.

Agents on Gorgias are 40% more efficient.

CX that drives revenue

Deploy AI to engage and convert shoppers.

Lift chat conversions by over 60%.

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In Conversation Gorgias World Tour

Customer

How brands use Gorgias to boost revenue

Resource

Your guide to 60% more conversions

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Blog

Guide shoppers to checkout with AI

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Level up with Gorgias Academy

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Stay up-to-date with Gorgias

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Gorgias AI Agent

Drive sales and handle support at scale

Resolve inquiries instantly and drive more sales with AI that works like your best agent. Learn more

Built with OpenAI

Industry-leading tech to sound human and avoid hallucination, while keeping your data private.

On brand & SOP aware

Train AI to follow your SOPs and sound like your most loved employees.

Order tracking

AI’s got the WISMO tickets covered so your team can spend time where it really counts.

Proactive Order Management

Give shoppers 24/7 access to fix address errors or swap items, before their order ships.

Product Recommendations

Help shoppers discover complementary products as they're browsing to increase AOV.

56%

automation rate in <2 months

ROI on AI-driven interactions

10%

reduction in total cost of ownership

uplift in AOV

Gorgias Helpdesk

Nail human-to-human conversations, fast

Once AI frees your team from the repetitive, you can refocus on the moments that build lasting loyalty. Learn more

Omnichannel + Phone

Talk to customers everywhere they are from one powerful inbox.

Personalization

Combine AI and customer data to craft the perfect reply instantly.

Robust reporting

Track trends, agent performance, and CX impact, out -of-the- box.

One-tab tool

Manage orders and see data from all your tools—without bouncing between 10 tabs.

Routing

Ensure each conversation is handled by the right team member.

Onboard

Where automation meets revenue at scale

50%

TCO reduction

AI and operational efficiencies reduce the need for unneccesary hiring.

1.5%

Total revenue uplift

Smart, contextual selling delivers results across every touchpoint.

40%

Top Shopify brands use Gorgias

Trusted by leading brands to deliver exceptional customer experiences.

500K

Daily interactions

Effortless support at scale for faster service and happier customers.

Not just vendors, we’re your strategic partner

Working alongside you to unlock efficiency, drive revenue, and deliver real impact. Learn more.

Seamless migration

Fast time to value

Ongoing partnership

Switching tools

We handle it all, zero disruption, no data loss. All of your data, kept intact.

Implementation

We integrate your stack, set up your workflows, and train your team to make Gorgias your most efficient tool

50% Automation Guarantee

We implement and optimize AI Agent to handle 50% of your support volume in 50 days, guaranteed.

Priority Support

Accelerate your AI adoption with expert guidance and continuous improvement.

Dedicated CSM

A dedicated partner with one mission: help you drive real outcomes for your business.

Enterprise-grade integrations at the ready

Gorgias connects seamlessly with the platforms, tools, and partners that power your ecommerce brand — enabling personalized automation, faster resolution, and smarter revenue growth at scale.

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Built for trust. Secured for scale.

Enterprise-grade security, privacy, and compliance, including encryption, SSO, audit logs, and fine-grained controls, so your AI Agent meets the standards your business demands.