Gorgias vs.

Intercom

Gorgias is built for ecommerce. Intercom is built for SaaS.

Intercom falls short for ecommerce brands on Shopify, lacking essential integrations and powerful AI capabilities. Gorgias has them.

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Join thousands of brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Intercom

AI

Control

Sales

Actions

Enterprise

AI

Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human with the power to automatically resolve up to 60% of your emails. It can update orders, manage subscriptions, and more to answer 2x the queries.

‍

Intercom gets you fewer ecommerce actions, the inability to control AI's tone of voice, and forces you to build actions from scratch with APIs.

Control

Answer emails with humanlike AI on Gorgias

You’re still in the driver’s seat with Gorgias’s AI Agent. View a comprehensive breakdown of AI Agent’s decision-making, and give feedback to improve its accuracy.

‍

Intercom’s Fin only learns from the knowledge you feed it at setup, with no option to encourage or discourage its behavior. Fin give you a wrong answer? You’ll have to take it up with Intercom’s support team.

Sales

Your 24/7 sales assistant

Gorgias’s AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

‍

Intercom isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

Actions

Resolutions, not just replies

Gorgias's AI Agent executes actions in your other apps instantly. We deliver pre-built third-party actions because we know support teams need speed, making complex integrations a one-click operation.

‍

Intercom forces you to build these actions yourself while Gorgias offers immediate access to Loop, Loyalty Lion, Yotpo, Recharge, Smile.io, Attentive, and countless other ecommerce tools.

Enterprise

Made for Shopify’s biggest brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard on Gorgias’s secure and reliable platform with ahands-on implementation team, custom integrations, SMS support, advanced analytics, multi-brand and multi-language support.

‍

Intercom supports larger brands in the SaaS space with more features to engage users while using your software or app.

AI

Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human with the power to automatically resolve up to 60% of your emails. It can update orders, manage subscriptions, and more to answer 2x the queries.

‍

Intercom gets you fewer ecommerce actions, the inability to control AI's tone of voice, and forces you to build actions from scratch with APIs.

Control

Answer emails with humanlike AI on Gorgias

You’re still in the driver’s seat with Gorgias’s AI Agent. View a comprehensive breakdown of AI Agent’s decision-making, and give feedback to improve its accuracy.

‍

Intercom’s Fin only learns from the knowledge you feed it at setup, with no option to encourage or discourage its behavior. Fin give you a wrong answer? You’ll have to take it up with Intercom’s support team.

Sales

Your 24/7 sales assistant

Gorgias’s AI Agent for Sales uses real-time data to engage shoppers with pre-sale assistance, product recommendations, and discounts. If customers hesitate at checkout, AI Agent can answer last-minute questions, turning browsers into buyers.

‍

Intercom isn't built for sales. It lacks native tools for upsells, cross-sells, or discounting, so it can't increase revenue like Gorgias can.

Actions

Resolutions, not just replies

Gorgias's AI Agent executes actions in your other apps instantly. We deliver pre-built third-party actions because we know support teams need speed, making complex integrations a one-click operation.

‍

Intercom forces you to build these actions yourself while Gorgias offers immediate access to Loop, Loyalty Lion, Yotpo, Recharge, Smile.io, Attentive, and countless other ecommerce tools.

Enterprise

Made for Shopify’s biggest brands

40% of the 250 largest stores on Shopify choose Gorgias. Onboard on Gorgias’s secure and reliable platform with ahands-on implementation team, custom integrations, SMS support, advanced analytics, multi-brand and multi-language support.

‍

Intercom supports larger brands in the SaaS space with more features to engage users while using your software or app.

See how Gorgias provides brands with the support they need to serve their customers.

Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

,

Senior CX Manager

at

Psycho Bunny

Read case study↗

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen."

Ron Shah

,

CEO and Co-Founder

at

Obvi

Gorgias outperforms Intercom across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Intercom

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Ready to get started?

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

,

Senior CX Manager

at

Psycho Bunny

Read case study↗

"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen."

Ron Shah

,

CEO and Co-Founder

at

Obvi

See how Gorgias provides brands with the support they need to serve their customers.

What’s the difference between Gorgias and Intercom?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Intercom

Conversational AI in email

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Conversational AI in chat

–

Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Intercom

Recharge

–

Klaviyo

–

Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

–

How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Intercom

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Intercom

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

–

Revenue generated from support

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Ticket Intent trends

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Custom reporting

–

Talk to me about pricing.

Gorgias

Intercom

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$29/user/month

–

AI pricing model

Per resolution

–

Price

$0.50-$1/resolution

$0.99 per resolution

–

Unlimited users

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Anything else I should know?

Gorgias

Intercom

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

–

Join the 15,000+ brands that use Gorgias every day

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