Gorgias vs.

Intercom

Gorgias is built for ecommerce. Intercom is built for SaaS.

Intercom falls short for ecommerce brands on Shopify, lacking essential integrations and powerful AI capabilities that ecommerce support demands.

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Join thousands of brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Intercom

More interested in the nitty gritty? Jump to our in-depth feature comparison here.

Shopify

AI

Integrations

Enterprise

Customer Support

Shopify

Gorgias is the #1 Shopify helpdesk

Built for Shopify, Gorgias integrates Shopify actions directly into Macros, Rules, and Ticket Views. One in-depth integration so agents can update orders on the spot.

‍

With a 1.5-star rating, Intercom’s limited Shopify integration slows down customer support, forcing agents to access full records by switching tabs.

AI

Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human with the power to automatically resolve up to 60% of your emails. It can update orders, manage subscriptions, and much more to answer 2x the queries — Intercom forces you to build these from scratch with APIs.

‍

Intercom gets you fewer ecommerce actions, the inability to control AI's tone of voice, and a steep $1 per resolution.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

‍

Unlike Gorgias, Intercom does not integrate with Loop, Loyalty Lion, Yotpo, Recharge, Smile.io, Attentive, Lateshipment, Okendo, Narvar, ReturnLogic, Reviews.io, SMSBump, Postscript, ShipBob, Skio.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

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Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Customer Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, UI built for ecommerce brands, tons of resources and templates, and a helpful support team available 24/7.

‍

Small-but-mighty brands can also use Gorgias at a much lower price-to-entry. Intercom, by contrast, restricts key features on starter plans and focuses on in-app support for software brands.

Shopify

Gorgias is the #1 Shopify helpdesk

Built for Shopify, Gorgias integrates Shopify actions directly into Macros, Rules, and Ticket Views. One in-depth integration so agents can update orders on the spot.

‍

With a 1.5-star rating, Intercom’s limited Shopify integration slows down customer support, forcing agents to access full records by switching tabs.

AI

Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human with the power to automatically resolve up to 60% of your emails. It can update orders, manage subscriptions, and much more to answer 2x the queries — Intercom forces you to build these from scratch with APIs.

‍

Intercom gets you fewer ecommerce actions, the inability to control AI's tone of voice, and a steep $1 per resolution.

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

‍

Unlike Gorgias, Intercom does not integrate with Loop, Loyalty Lion, Yotpo, Recharge, Smile.io, Attentive, Lateshipment, Okendo, Narvar, ReturnLogic, Reviews.io, SMSBump, Postscript, ShipBob, Skio.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, SMS support, advanced analytics and ticket management, support for multi-brand and multi-language, and more — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Customer Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, UI built for ecommerce brands, tons of resources and templates, and a helpful support team available 24/7.

‍

Small-but-mighty brands can also use Gorgias at a much lower price-to-entry. Intercom, by contrast, restricts key features on starter plans and focuses on in-app support for software brands.

See how Gorgias provides brands with the support they need to serve their customers.

Gorgias outperforms Intercom across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Intercom

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours.

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI Agent.”

Tosha Moyer

,

Senior CX Manager

at

Psycho Bunny

Read case study↗

At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen.

Ron Shah

,

CEO and Co-Founder

at

Obvi

What’s the difference between Gorgias and Intercom?

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Intercom

Conversational AI in email

–

Conversational AI in chat

–

Pre-built AI Actions

–

Available across all plans

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Dedicated AI implementation team

–

Transparent, usage-based pricing

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Intercom

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Intercom

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

–

Talk to me about pricing.

Gorgias

Intercom

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

$29/user/month

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AI pricing model

Per resolution

–

Price

$0.50-$1.00/resolution

$0.99 per resolution

–

Unlimited users

–

Anything else I should know?

Gorgias

Intercom

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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What about key ecommerce integrations?

Gorgias

Intercom

Recharge

–

Klaviyo

–

Attentive

–

Yotpo

–

Smile.io

–

Loop Returns

–

NetSuite

–

Join the 15,000+ brands that use Gorgias every day

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