Gorgias vs.

Help Scout

Gorgias is built for ecommerce. Help Scout isn’t.

Deeply integrated with Shopify and key ecommerce apps, Gorgias’s AI Agent helps brands fully resolve customer inquiries in one platform—not just draft responses like Help Scout.

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Join leading brands who switched to Gorgias

Why 15,000+ ecommerce brands choose Gorgias over Help Scout

Shopify

AI

Integrations

Channels

Enterprise

Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Gorgias also lets you build workflows around Shopify data to automatically organize your inbox, update orders without extra clicks, and more.

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With Help Scout, you can only see surface-level customer information from Shopify, meaning more tab-switching and wasted time for your agents and customers.

AI

Resolutions, not just replies

Gorgias’s AI Agent answers emails like a human — including the ability to perform Actions like updating orders, subscriptions, returns, and more.

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Gorgias connects to Shopify to fully resolve customer inquiries, whereas Help Scout’s AI can only draft email responses, answer FAQs, and recommend articles.

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Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps enabling you to easily sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

‍

With Gorgias’s 100+ ecommerce integrations, you can view detailed customer information, have seamless conversations between marketing and support, and easily make instant changes. Help Scout, on the other hand, only integrates with a few ecommerce apps, leaving out key tools like Yotpo, Postscript, Recharge, and many others.

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Channels

All your channels in one place

Gorgias brings all your channels into one powerful inbox without requiring third-party integrations for each.

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Gorgias natively integrates with email, live chat, SMS, Voice, and social channels, unlike Help Scout, which only works on live chat, email, Instagram, and Facebook Messenger. No more tab shuffling—just one smart, powerful inbox.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. Unlike Help Scout, which is built for small startups.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, advanced analytics, support for multi-brand and multi-language, and a large team with rapid product development — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

‍

Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Gorgias also lets you build workflows around Shopify data to automatically organize your inbox, update orders without extra clicks, and more.

‍

With Help Scout, you can only see surface-level customer information from Shopify, meaning more tab-switching and wasted time for your agents and customers.

AI

Resolutions, not just replies

Gorgias’s AI Agent answers emails like a human — including the ability to perform Actions like updating orders, subscriptions, returns, and more.

‍

Gorgias connects to Shopify to fully resolve customer inquiries, whereas Help Scout’s AI can only draft email responses, answer FAQs, and recommend articles.

‍

Integrations

Connect your ecommerce tech stack

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps enabling you to easily sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

‍

With Gorgias’s 100+ ecommerce integrations, you can view detailed customer information, have seamless conversations between marketing and support, and easily make instant changes. Help Scout, on the other hand, only integrates with a few ecommerce apps, leaving out key tools like Yotpo, Postscript, Recharge, and many others.

‍

Channels

All your channels in one place

Gorgias brings all your channels into one powerful inbox without requiring third-party integrations for each.

‍

Gorgias natively integrates with email, live chat, SMS, Voice, and social channels, unlike Help Scout, which only works on live chat, email, Instagram, and Facebook Messenger. No more tab shuffling—just one smart, powerful inbox.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. Unlike Help Scout, which is built for small startups.

‍

Onboard on Gorgias’s secure and reliable platform smoothly with hands-on implementation, custom integrations, advanced analytics, support for multi-brand and multi-language, and a large team with rapid product development — that’s why 40% of the 250 largest stores on Shopify choose Gorgias.

‍

See how Gorgias provides brands with the support they need to serve their customers.

Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

,

Community Experience Expert

at

LSKD

Gorgias outperforms competitors across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than the rest

G2 Rating

0/5

Shopify Rating

0/5

Trustpilot Score

0/5

G2 Ease of Setup

0/10

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Shopify Rating

G2 Score

G2 Ease of Setup

Trustpilot Score

0/5

0/10

0/5

Ready to get started?

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Hear directly from brands why they chose Gorgias

Read case study↗

Eliminate turnaround times and create exceptional customer experiences

“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders. Gorgias really helps eliminate the turnaround times for getting back to customers in a timely fashion."

Addison Debter

,

Head of Customer Service

at

Kirby Allison

Read case study↗

Capabilities ahead of the competition

“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important — I don’t want yet another dashboard to check.”

Tosha Moyer

,

Senior Customer Experience Manager

at

Psycho Bunny

Read case study↗

"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”

Zoe Cranney

,

Community Experience Expert

at

LSKD

See how Gorgias provides brands with the support they need to serve their customers.

Tell me more about how Gorgias’s AI outperforms Zendesk

Gorgias

Help Scout

Conversational AI in email

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Conversational AI in chat

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Pre-built AI Actions

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Available across all plans

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Dedicated AI implementation team

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Transparent, usage-based pricing

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What about key ecommerce integrations?

Gorgias

Help Scout

Recharge

–

Klaviyo

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Attentive

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Yotpo

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Smile.io

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Loop Returns

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NetSuite

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How do Gorgias Shopify Workflows compare to Zendesk?

Gorgias

Help Scout

Customize sidebar with customer data

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Perform actions in the ticket view

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Embed customer data in canned responses

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Embed actions in canned responses

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Shopify variables within Rules

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Let your AI Agent update Shopify

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Let customer easily Track orders

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Nail pre-sales with discount codes, stock levels, and visual product links

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Drive revenue with campaigns targeted using Shopify data

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Show CX’s impact with revenue reports

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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?

Gorgias

Help Scout

Service level agreements (SLAs)

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Custom ticket fields

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Basic KPIs (FRT, RT, CSAT, etc)

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Average handle time

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Revenue generated from support

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Ticket Intent trends

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Custom reporting

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Talk to me about pricing.

Gorgias

Help Scout

Helpdesk pricing model

Per ticket

Per user seat

Per ticket

–

Entry price

$10/month

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AI pricing model

Per resolution

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Price

$0.50-$1/resolution

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Unlimited users

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Anything else I should know?

Gorgias

Help Scout

Generate articles from past tickets with AI

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Publish interactive scripted automations on your website

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Offer Order Management portals on your website

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Offers Help Center and Contact Form

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Join the 15,000+ brands that use Gorgias every day

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