Klaus

Klaus measurably improves customer service quality by making internal feedback easy and systematic.

Klaus is a conversation review/QA platform that systematically improves agent performance. Think of it like the customer support equivalent of sales coaching or a code review in engineering.

Benefits: 

• Easily filter your Gorgias tickets to find the conversations you wish to review
• Rate and comment on conversations
• Track quality metrics and collaborate with your team
• Bridge gaps in knowledge and improve customer satisfaction
• Onboard new agents better

Klaus is helping industry-leading e-commerce companies define what a good customer experience looks like by integrating with Gorgias to:‍

• Bridge gaps in knowledge and improve customer satisfaction (CSAT)
• Onboard and get new agents up and running 2x faster
• Save 90% of the time to do a review compared to manual processes

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