"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."
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September 10 at 12PM EST.
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Klaus
Connect the Gorgias eCommerce help desk with Klaus to supercharge your customer service and transform your QA process.
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Klaus measurably improves customer service quality by making internal feedback easy and systematic.
Klaus is a conversation review/QA platform that systematically improves agent performance. Think of it like the customer support equivalent of sales coaching or a code review in engineering.
Benefits:
- Easily filter your Gorgias tickets to find the conversations you wish to review
- Rate and comment on conversations
- Track quality metrics and collaborate with your team
- Bridge gaps in knowledge and improve customer satisfaction
- Onboard new agents better
Klaus is helping industry-leading e-commerce companies define what a good customer experience looks like by integrating with Gorgias to:
- Bridge gaps in knowledge and improve customer satisfaction (CSAT)
- Onboard and get new agents up and running 2x faster
- Save 90% of the time to do a review compared to manual processes
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