Gorgias vs.

Zendesk

Gorgias is built for ecommerce. Zendesk is built for banks and airlines.

Built for ecommerce, Gorgias offers out-of-the-box automations to increase productivity and decrease response times. Plus, Gorgias's AI can hold human-like conversations over email while Zendesk's can only send pre-written articles.
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4.6 G2 Rating
4.3 Shopify App Store Rating
4.1 Trust Pilot Rating
Join thousands of brands who
switched from Zendesk

Why 15,000+ ecommerce brands choose Gorgias over Zendesk

Shopify
AI
Integrations
Enterprise
Customer Support
Shopify

Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Zendesk is built for airlines, hospitals, and software companies.

Gorgias provides a customizable Shopify sidebar, macros with Shopify Actions, and revenue visibility generated from customer support. Zendesk only syncs basic Shopify data, requiring more time and effort per ticket.

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AI

Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails.

Zendesk does not offer pre-built Actions to automate order updates, and its generative AI cannot answer emails (see the table here). Ecommerce brands spend extra on heavy custom development for deeper automations.

Integrations

Connect your ecommerce tech stack

While Zendesk offers more apps on the surface, Gorgias focuses on high-quality integrations with the tools that matter most to ecommerce brands.

Enjoy easy-to-set-up and deeper integrations with Recharge, Klaviyo, Attentive, Loop Returns, and 100+ additional apps.

Enterprise

Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. We offer hands-on implementation, custom integrations, Voice, SMS, and WhatsApp, custom ticket fields, multi-brand and multi-language needs — the list goes on.

Even large ecommerce brands are small accounts for Zendesk. Larger brands get much more attention from Gorgias. That’s why 40% of the 250 largest stores on Shopify choose Gorgias.

Customer Support

Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI, tons of resources and templates, and a helpful support team available 24/7.

Contrast to Zendesk, which has many negative reviews about confusing UI and an unavailable support team.

Gorgias starts at $10/month for 3 agents, while Zendesk starts at $55/month for just 1.

Shopify
Gorgias is the #1 Shopify helpdesk

Shopify is an investor in Gorgias, and our entire platform has been built around Shopify from the very beginning. Zendesk is built for airlines, hospitals, and software companies.

Gorgias provides a customizable Shopify sidebar, macros with Shopify Actions, and revenue visibility generated from customer support. Zendesk only syncs basic Shopify data, requiring more time and effort per ticket.

‍

cta image 1
AI
Answer emails with humanlike AI on Gorgias

Gorgias’s AI Agent answers emails like a human, with empathy and personalization, to automatically resolve up to 60% of your emails.

Zendesk does not offer pre-built Actions to automate order updates, and its generative AI cannot answer emails (see the table here). Ecommerce brands spend extra on heavy custom development for deeper automations.

cta image 1
Integrations
Connect your ecommerce tech stack

While Zendesk offers more apps on the surface, Gorgias focuses on high-quality integrations with the tools that matter most to ecommerce brands.

Enjoy easy-to-set-up and deeper integrations with Recharge, Klaviyo, Attentive, Loop Returns, and 100+ additional apps.

cta image 1
Enterprise
Powerful enough for top Shopify Plus brands

Gorgias is enterprise-ready. We offer hands-on implementation, custom integrations, Voice, SMS, and WhatsApp, custom ticket fields, multi-brand and multi-language needs — the list goes on.

Even large ecommerce brands are small accounts for Zendesk. Larger brands get much more attention from Gorgias. That’s why 40% of the 250 largest stores on Shopify choose Gorgias.

cta image 1
Customer Support
Easy enough for small-but-mighty teams

Become a Gorgias expert with simple setup, easy UI, tons of resources and templates, and a helpful support team available 24/7.

Contrast to Zendesk, which has many negative reviews about confusing UI and an unavailable support team.

Gorgias starts at $10/month for 3 agents, while Zendesk starts at $55/month for just 1.

cta image 1
See why Princess Polly switched from Zendesk

Gorgias outperforms Zendesk
across the board

Don’t just take it from us, here’s what brands have to say about why Gorgias is better than Zendesk
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Hear directly from brands why they chose Gorgias over Zendesk

Read case study↗
Eliminate turnaround times and create exceptional customer experiences
"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."
Addison Debter
,
Head of Customer Service
at
Kirby Allison
Read case study↗
“I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI Agent.”
Tosha Moyer
,
Senior CX Manager
at
Psycho Bunny
Read case study↗
"At 6pm on the second day of Black Friday week, our CX agent said: ‘Alright, I’ll see you tomorrow. We’re at inbox zero.’ Without Automate, that wouldn’t happen."
Ron Shah
,
CEO and Co-Founder
at
Obvi

What’s the difference between Gorgias and Zendesk?

Tell me more about how Gorgias’s AI outperforms Zendesk
Gorgias
Zendesk
Conversational AI in email
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Conversational AI in chat
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Pre-built AI Actions 
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Available across all plans 
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Dedicated AI implementation team
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Transparent, usage-based pricing
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What about key ecommerce integrations?
Gorgias
Zendesk
Recharge
–
Klaviyo
–
Attentive
–
Yotpo
–
Smile.io
–
Loop Returns
–
NetSuite
–
How do Gorgias Shopify Workflows compare to Zendesk?
Gorgias
Zendesk
Customize sidebar with customer data
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Perform actions in the ticket view
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Embed customer data in canned responses
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Embed actions in canned responses
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Shopify variables within Rules
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Let your AI Agent update Shopify
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Let customer easily Track orders
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Nail pre-sales with discount codes, stock levels, and visual product links
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Drive revenue with campaigns targeted using Shopify data
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Show CX’s impact with revenue reports
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How are Gorgias’s reporting and analytics more out-of-the-box for ecommerce?
Gorgias
Zendesk
Service level agreements (SLAs)
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Custom ticket fields
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Basic KPIs (FRT, RT, CSAT, etc)
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Average handle time 
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Revenue generated from support 
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Ticket Intent trends 
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Custom reporting 
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Talk to me about pricing.
Gorgias
Zendesk
Helpdesk pricing model
Per ticket
Per user seat
Per ticket
–
Entry price 
$10/month
55$/month
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AI pricing model
Per resolution
Per resolution
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Price
$0.50-$1/resolution
15 resolutions/user included. $1-2/resolution after that.
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Unlimited users
–
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Anything else I should know?
Gorgias
Zendesk
Generate articles from past tickets with AI 
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Publish interactive scripted automations on your website
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Offer Order Management portals on your website
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Offers Help Center and Contact Form
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Join the 15,000+ brands that use Gorgias every day
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