The all-in-one support inbox for Ecommerce customer service teams
One powerful inbox to organize, automate, and respond to customer support tickets from all your channels. Empower your support team to automate repetitive tasks, personalize interactions, and deliver a wow-worthy experience.
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Drowning in support tasks? Here’s your life raft.
Reach resolutions faster with an all-in-one helpdesk
The Gorgias helpdesk is your control panel. Refund, update, cancel, or approve return requests — all from one place. It’s like having Shopify inside the ticket view.
The context you need, minus the back-and-forth
See information like previous orders, reviews, or subscription details for every customer as you’re responding to them.
Automate tedious tasks to get time back
Build powerful workflows that auto-respond, auto-close, tag, and assign tickets. Set Rules to automatically surface the most important requests, so urgent issues or VIP shoppers never get lost.
Improve response times with dynamic, reusable answers
Build a template of canned responses for all your FAQs. Give your agents a head-start, standardize answers for your customers, and automatically personalize customer variables.
Track the impact of phone calls through comprehensive reports
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Connect 100+ ecommerce tools
