La plataforma de servicio al cliente diseñada para tiendas PrestaShop

Provide rapid and personalized support to your shoppers without switching tabs all day long.

preferred partner

La plataforma de servicio al cliente diseñada para tiendas PrestaShop

Mejora el servicio al cliente de tu tienda PrestaShop con Gorgias. Gestiona todas tus interacciones con los clientes en un solo lugar y automatiza tareas repetitivas para ahorrar tiempo y aumentar la eficiencia.

Integration built in collaboration with
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 Helping 15,000 ecommerce brands automate CX with the power of AI
 Helping 15,000 ecommerce brands automate CX with the power of AI

Optimiza el soporte para tu tienda PrestaShop y conviértelo en una herramienta para generar más ventas.

Soporte al cliente centralizado

Administra todas tus interacciones con los clientes desde un solo lugar: email, redes sociales y teléfono, en una plataforma unificada. Importa todos tus canales de soporte en Gorgias, asegurándote de que nunca pierdas una consulta de tus clientes.

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Automatización y eficiencia

Automatiza tareas y respuestas repetitivas, reduciendo los tiempos de respuesta y permitiendo que tu equipo se enfoque en consultas más complejas. Configura reglas de automatización y macros para manejar tareas repetitivas, liberando a tu equipo para que brinde un servicio al cliente excepcional.

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Incrementa las ventas

Aprovecha los datos de los clientes para ofrecer recomendaciones y respuestas personalizadas, convirtiendo las interacciones de soporte en oportunidades de venta. Utiliza la información de los clientes de PrestaShop para ofrecer respuestas y recomendaciones de productos personalizadas, mejorando la satisfacción del cliente y aumentando las ventas.

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Transforma el soporte al cliente de tu tienda PrestaShop con Gorgias

Sistema de tickets

Centraliza toda tu comunicación con los clientes en un solo lugar. Conecta tus cuentas de redes sociales, direcciones de correo electrónico de soporte y números de teléfono, y responde a todos los tickets sin salir de tu helpdesk.

Publicaciones y anuncios en redes sociales

No pierdas nunca una oportunidad de vender en redes sociales. Integra tus cuentas de Facebook, Messenger e Instagram para responder a comentarios de publicaciones y anuncios desde un solo lugar.

Macros

Crea respuestas prediseñadas para responder más rápido a las preguntas más comunes y repetitivas. Escribe un mensaje una vez con variables de datos personalizados y guárdalo como macro para reutilizarlo automáticamente.

Autorespuestas

Crea reglas para manejar preguntas comunes como "¿Dónde está mi pedido?" Al combinar reglas y macros, puedes automatizar hasta el 20% de los tickets de soporte con respuestas altamente personalizadas.

Detección de intención y sentimiento

Gorgias utiliza aprendizaje automático para detectar las intenciones del cliente como envío, reembolso, cambio y muchas otras. Luego puedes configurar respuestas automáticas o redirigir los tickets con etiquetas.

Conexión multi-tienda

Conecta todas tus tiendas Prestashop y para centralizar todos los tickets de todos tus negocios en un solo lugar y ahorrar tiempo.

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Shopify’s top brands sell more and 
support better with Gorgias

40% of the top 1.5K Shopify brands choose Gorgias. Ready to join them?
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Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

Shopify's Only Premier Partner for CX

Gorgias deeply understands ecommerce brands. Its innovative conversational AI and unmatched Shopify integration help businesses harness customer conversations for impactful, scalable results.
Matt Cohn
Office of the President at Shopify

Grow your brand and lower costs

Learn Shopify brands automate 60% of support and lift online revenue by up to 32% with Gorgias
Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.
Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.
Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.
Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.
Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.
Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.
Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.
One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.
Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.
Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.
Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.
Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.
Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.
1. Generate Revenue
Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.
Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.
Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.
Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.
2. Automate Support
Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.
Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment—24/7, even if your team’s offline.
Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.
3. Drive Efficiency
One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.
Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.
Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brand’s teams, tickets, and reports independently.
4. Personalize
Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.
Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.
Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

Explore tools for the entire ecommerce journey, all built for Shopify

Gorgias Automate
Resolve 60% of support inquiries and increase team efficiency.
Learn more ↗
Gorgias Helpdesk
All your customer support, all in one place.
Learn more ↗
Gorgias AI Agent for Sales
Drive more sales through personalized pre-sales assistance.
Learn more ↗

“It's amazing that we're able to create any custom solutions we want with Gorgias's open API. We created a process to create tickets in Gorgias when high-risk orders come through Shopify. Gorgias is way more than a typically helpdesk.”

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“Gorgias is a great tool — streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders."

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"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development — we save $100k/year by switching.”

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“Having all the information from both Shopify and ShipBob at our fingertips is a big thing for us. The Gorgias integration makes it so easy to answer customer questions quickly, instead of having to go from one platform to another on this big wild goose chase for information. It makes for a more efficient customer experience.”

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“We migrated from another popular ticketing system to Gorgias, which is highly integrated with the Shopify ecosystem. It really helps our CX teams to be efficient and accurate. When we're looking at first response time, CSAT, and NPS, we get the full scope of the experience instead of relying in silos.”

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“We were able to streamline our marketing approach because we can see each customer’s Shopify history within Gorgias. So our communication has become very customized, very personalized, which garners more responses as opposed to the very templated messages that usually happen with SMS marketing efforts.”

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Discover why more than 15,000 brands choose Gorgias
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